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Technical ArticleReviewing DiscoverAlive™ 'extended activity' work using the Kaleidos® VLE markbook - 03 Jul 2008
 In DiscoverAlive 14-16 some extended activities save the student's work into an .xml file. The student may use the Kaleidos VLE to hand in this file for review. The teacher must save the file locally so as to view it in DiscoverAlive.


Technical ArticleEnsuring your network is ready for major change - 24 Jun 2008
 Details on what to check on your RM network before rolling out any sort of large scale change (such as OS upgrades, etc). Includes detail on DNS, replication, time services and backups etc.


Technical ArticleHow to use event triggers to notify administrators of specific system events - 16 Jul 2008
 The utility eventtriggers.exe allows an administrator to set up an event trigger to carry out a specific task when a specific event or events occur.


Technical ArticleLatest configuration recommendations for RM D2D2T - 06 Aug 2008
 Advice on modifying existing D2D2T solutions to the same settings as new RM installs.


Technical ArticleThe 50W configuration for the RM Ecoquiet 50 - 15 Jul 2008
 This article details the required configuration for a user to setup the RM Ecoquiet 50 to consume under 50 watts of power an hour.


Latest News Articles


News ArticleRM SecureNet exam edition - Summer results releases - 14 Aug 2008

The summer exam results releases are due on Wednesday 13 August and Wednesday 20 August 2008.



News ArticleSupport for HP 2133 miniNote PC - 14 Jul 2008

Support and warranty details for the HP 2133 miniNote PC.



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Latest Technical Articles


Technical ArticleHow to license Easiteach® 3.2 on a client/server network - 21 Aug 2008

Explains how to license Easiteach 3.2 for use on a client/server network. This article is not for Community Connect® 3 networks.



Technical ArticleUSB Memory Sticks stop being recognised - 20 Aug 2008

Workstations that work perfectly well suddenly stop recognising USB devices.



Technical ArticleInformation about Cyberlink PowerDVD and Power2Go software pre-installed on RM systems - 18 Aug 2008

Systems shipped after approximately August 2008 no longer contain a PowerDVD installation CD.



Technical ArticleArcadyan B/G wireless card compatibility - 18 Aug 2008

The compatibility of the Arcadyan B/G wireless card with wireless solutions offered by RM.



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