RM Support is available Monday - Friday 08.00 - 18.00 (excluding Bank Holidays) though you can raise a support call with us online anytime, 24 hours a day, 365 days of the year.
Log a call online
Using our Support Online service you can raise your call with us at any time convenient to you. We aim to respond during the working day within four hours. Our online call logging system is tailored to your establishment so you will need to log in. (If you have not yet registered with RM then please see 'How do I get a username and password?' below).
1. Click on the LOG A SUPPORT CALL link at www.rm.com/support
2. Click on the 'Log a Call' link on the right-hand side.
Phone RM Technical Support
Telephone: 0845 404 0000
Opening hours: Mon - Fri 08.00 - 18.00
Please have your customer ID number ready.
Customers with a Community Connect® network support contract can use RM WebChat to chat with an RM Support engineer. Click here for details.
Some RM customers (for example if you are an RM Managed Service customer) may have alternative arrangements for logging a support call. You will have been notified of these. Please close this window and log on to obtain your personalised details.
How do I get a username and password?
- Browse to www.rm.com and register.
Please note: To maintain our quality standards we may randomly monitor and record calls to enable us to provide our customers with the highest level of service.