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How to restore or backup your Tablet PC with RMRestor (RTAB910/RTBB910/RTAB912)
Published Date : 04 Sep 2003   Last Updated : 06 Nov 2012   Content Ref: TEC146419  





Symptoms

You may need to use RMRestor in the following circumstances:

  • You have tried using XP System Restore after having problems with your Tablet, but restoring your system in this way did not fix the problem.
  • You cannot start Windows in Normal mode or Safe mode.


Requirements

  • A USB keyboard.
  • A USB floppy disk drive - For option 2 only.
  • The downloadable RM Tablet PC Boot Floppy - For option 2 only (Link in the Other Useful Articles section below).


Procedure

WARNING
A Restore operation will erase all files that you may have created and all programs that you have installed on drive C: since you received the system,
and will restore the C: volume back to the original factory condition.

Full instructions about RMRestor can be found in D:\RM\RMRestor.htm on your Tablet PC.


Step 1. Determine which Recovery option you have pre-installed

Early RM Tablet PCs have a utility called RMBM installed. Tablet PCs built after this have a utility called RMR_BOOT pre-installed.

Option 1 below requires you to determine which is installed:

1a. RMBM
The RMBM screen by default appears for 2 seconds just after the Tablet is turned on, straight after the RM splash screen. A red bar with the countdown is seen at the bottom of the screen (not shown).

  Example of an RMBM display with two partitions

1b. RMR_BOOT
RMR_BOOT if installed, will display the text "RMR:" at the top left of the screen just after the Tablet PC is turned on, and immediately after the RM splash screen.

Diagram of RMR_BOOT prompt screen

RMR:

 

 

 

 

 

 

Look out for these displays when starting the Tablet PC, and use either option 1a or 1b below.


Step 2. How to restore your Tablet PC drive C:


Option 1a: Using RMBM

  1. Connect a USB keyboard.
  2. Switch on the Tablet PC.
  3. When the RMBM screen appears, quickly press the <space> bar to stop the countdown.
  4. Now type 2 to select the DOS partition and enter the password. Default password is capital R, capital M.
  5. The system will boot to the MS-DOS partition and a C:> prompt will be displayed (the Windows partition cannot be seen).
  6. Type cd  rm and press Enter.
  7. Type rmrestor S and press Enter to run RMRestor.
  8. Select R from the RMRestor menu to restore the original 'as-shipped' drive C: contents. 

Option 1b: Using RMR_BOOT

  1. Connect a USB keyboard.
  2. Switch on the Tablet PC.
  3. When the RMR: screen prompt appears, quickly press and hold down both SHIFT keys until the blue screen appears.
  4. Type in the password you have set. The factory default password is 'rmrboot' in lower case letters.
  5. Now type R to restore the original factory image and answer any prompts.
  6. Allow the Tablet PC to boot. Do NOT use the keyboard or stylus until all disk activity has stopped and you see the 'RM Shutdown' box at the top right of the screen.
  7. Click on the RM Shutdown button using the stylus to shutdown the Tablet PC.

Option 2: Using a Tablet PC Boot Floppy

This method may work even if your Tablet PC does not display either the RMBM or RMR_BOOT startup screens. It may also work even if you have inadvertently destroyed the partitions on the Tablet PC hard disk.

  1. Connect a USB keyboard.
  2. Connect a USB floppy drive.
  3. Insert into the floppy drive either:
    • A Tablet Boot Floppy see the Other Useful Articles section below.
    • A bootable floppy disk containing RMRESTOR v2.2e or later.
  4. Switch on the Tablet PC.
  5. The system will boot to drive A:, and the A:> prompt will be displayed.
  6. Type rmrestor S and press Enter to run RMRestor.
  7. Select R from the RMRestor menu to restore the original 'as-shipped' drive C: contents.
  8. Allow the Tablet PC to boot. Do NOT use the keyboard or stylus until all disk activity has stopped and you see the 'RM Shutdown' box at the top right of the screen.
  9. Click on the RM Shutdown button using the stylus to shutdown the Tablet PC.

How to Backup your Tablet PC with RMRestor

Use this procedure if you wish to overwrite the RMRestor factory backup image by making your own backup. You may want to do this if you have installed additional software, or have configured your Tablet with unique settings, and would like to restore the Tablet back to this configuration should the need arise.

  1. Connect a USB keyboard and USB floppy drive.
  2. Switch on the Tablet PC.
  3. Boot using Tablet Boot Floppy see the Other Useful Articles section below
    • RMRestor floppy boot disk can also be used
  4. Type RMRestor (if necessary) and press Enter to run RMRestor.
  5. Choose one of the Backup options from the menu (e.g. B, A, T or O) - A is the recommended option, but use O if there is insufficient space for the backup.

Full instructions can be found at D:\RM\RMRestor.htm on the Tablet PC.

Note for Tablets with RMR_BOOT:
Make a note of the current RMR_BOOT password - if you restore the image using RMRestor at a later date, this password will also be restored again. If however, you use the RMR_BOOT menu to restore the image at a later date, the password will not be changed.



Checks

RMRestor says I have no valid backup.

First make sure you have actually run a Restore operation using RMRestor or RMR_BOOT. If you are having difficulty, please download and make the Tablet PC Floppy boot disk (see below) and run RMRestor from that disk.

If you are typing commands and you see the message 'Bad command or filename' then this is usually because you have mis-typed something. Please note the exact syntax in the instructions above - e.g. check that a 'backslash' is shown as '\' and a colon is shown as ':' on your display.

Then proceed to the Other Useful Articles section below or call your RM Support team.



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