Published Date : 28 Jul 2009
Last Updated : 19 Oct 2010
Content Ref: TEC1496010
Operating System
MS Windows XP
Part No
(none)
Summary
You shut down your computer but WTGU.exe stops the process from completing.
Symptoms
When you shut down your computer, a box appears informing that WTGU.exe is not responding.
WTGU.exe error
Cause
You will see this error message only if you have the T-Mobile web'n'walk software installed on your computer. WTGU.exe is part of the T-Mobile web'n'walk software. There is an error in the code that stops it from closing correctly when the computer is shut down.
Requirements
You will need to be logged on to your computer as a user with Administrator rights.
Procedure
Click Start.
Click Run.
Type in MSCONFIG
Click OK.
Click the Startup tab.
Find WTGU in the list and untick it.
Click OK.
Click Restart.
Click End Now when the WTGU.exe error pops up.
When the computer restarts you will have a System Configuration Utility window on your screen. Tick the box on this window and then press OK.
Checks
To confirm this has worked, shut down your computer, you should no longer have the error appearing.
More Information
So far we have only seen this error on Microsoft® Windows® XP.
Symptoms
WTGU.exe error
