Published Date : 28 Jul 2009
Last Updated : 19 Oct 2010
Content Ref: TEC1496010
MS Windows XP
You shut down your computer but WTGU.exe stops the process from completing.
When you shut down your computer, a box appears informing that WTGU.exe is not responding.
You will see this error message only if you have the T-Mobile web'n'walk software installed on your computer. WTGU.exe is part of the T-Mobile web'n'walk software. There is an error in the code that stops it from closing correctly when the computer is shut down.
You will need to be logged on to your computer as a user with Administrator rights.
Type in MSCONFIG
Click the Startup tab.
Find WTGU in the list and untick it.
Click End Now when the WTGU.exe error pops up.
When the computer restarts you will have a System Configuration Utility window on your screen. Tick the box on this window and then press OK.
To confirm this has worked, shut down your computer, you should no longer have the error appearing.
So far we have only seen this error on Microsoft® Windows® XP.