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Epson projector troubleshooting
Published Date : 10 Jan 2005   Last Updated : 09 Sep 2014   Content Ref: TEC286290  





Procedure

No Image is Projected or a "No Signal" message is displayed

To troubleshoot no image:

  1. Check the projector Power light is on.  If it is not on, check the projector is plugged into the mains, that the socket is switched on, and then press the power button on the projector.
  2. Check the lens cover has been removed.
  3. Check the cables are securely attached and installed as per the User Guide.
  4. The image source may not be set correctly. Press the Source button on the Control Panel or the Computer, S-Video or Video button on the remote control to select the correct setting.
  5. Check in the Menu section under Video input signal to make sure that has been set correctly to RGB (Monitor) or YCbCr/YPbPR component video.
  6. If using a laptop you may need to press the FN and Monitor key on the keyboard.

If all of the above fail it may indicate a fault with the cable.


The Lamp (Bulb) switches off after a period of time

Is the warning light indicator red? If so, the projector is overheating which turns the light off automatically.

  1. Leave the projector to cool for a few moments.
  2. Once cooled, check nothing is blocking the ventilation vents.
  3. Check the air filter is clean and clean if necessary.
  4. Turn on the projector.

If the issue persists please contact your support provider for further assistance.


The warning indicator light flashes red at 0.5 second intervals

The warning indicator light flashing at 0.5 sec intervals indicates a problem with the projection lamp (bulb).

  1. Leave the projector to cool down for a few moments.
  2. Once the projector is cool and the fan has stopped running disconnect the power cord.
  3. Check the lamp is not broken and the lamp cover is securely in place.
  4. Reconnect the power cord and turn on the projector.

If the issue persists disconnect the power cord from the electrical outlet and contact your support provider.


The warning light is flashing red at 1 sec intervals
This indicates an internal problem with the unit. Disconnect the power cord from the electrical outlet and contact your support provider.

The projected image has a pink tint

The most likely cause is the colour is not set to RGB.

  1. Select Menu
  2. Advanced
  3. Set the colour adjustments to RGB

Only part of the image or the message "Not supported" is displayed

Check the PC's display resolution doesn't exceed the supported resolution and frequency  e.g. XGA  is 1024 by 768  and 60hz. To change the PC settings:

  • Windows: Right-click the desktop, select Properties, click the Settings tab, and select a different resolution.
  • Macintosh OS 9.x: From the Apple menu, choose Control Panels, then click Monitors or Monitors and Sound. Select a different resolution.
  • Macintosh OS X: From the Apple menu, choose System Preferences, then click Display. Select a different resolution.

The Image is wider at the top/bottom of the screen

This is called keystone and is due to the projection angle not being perpendicular to the screen. To correct use the projectors inbuilt keystone function to adjust the image.


The image is black and white when connecting to a Video/DVD player

The projector does not support Scart to S-Video cables. Please use either:

  • S-Video to S-Video
  • Composite to Composite


More Information

If you cannot find the solution to your issue on the RM Knowledge Library, you may need to call Epson direct. Please see the link in the Other Useful Articles section.


Other Useful Articles

How to connect your interactive whiteboard, projector and computer (TEC324539)
Support for Epson products and projector warranty information (TEC610179)

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Document Keywords: projector, projectors, pink, display, displaying, displayed, warning light, lights, flashing light, temperature, rga, epsom, emp, emp-74, 74, led, leds, troubleshooting, problem, issue, lamp, bulb


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