What is the issue?
If home users upgrade their computers to IE7 (note: many home users will have automatically been upgraded by Windows® Update) and use RM EasyLink™ they may encounter this issue. When the RM EasyLink Home Directory link is chosen, instead of displaying the expected, RM EasyLink Home Directory page, a different page is displayed showing the My Computer folder for the local computer. Affected machines will be running IE7 and will not have Microsoft® Office® 2003 installed.
If you have IE7 on your Community Connect 3™ or RM Smart-Tools 3 network this will also affect users taking notebooks or tablet PCs home and using RM EasyLink to access the school network. |
The Web Folders provider shipped with IE7 causes this issue if Office 2003 is not present, and can be resolved with the installation of a Microsoft® software update.
As this affects home users you may wish to consider adding a link to the Microsoft® software update to your RM EasyLink home page or school intranet site. |
Please encourage your pupils, staff and parents to install this software update on their home computers if the issue described above has been noticed and the computers operating system is:
- Windows® XP;
- Windows Vista;
- Windows Server 2003.
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Installation of the Software Update for Web Folders
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Symptoms
