Posted on 3 November 2016, by Lesley Smith
UTC Oxfordshire is a new specialist science and engineering college for students aged 14-18 and selected RM Education to provide their ICT Support Service from the outset.
In September 2016 the College welcomed their second intake of pupils to add to the existing 150 Year 10 and Year 12 students who enrolled for the launch of the UTC in September 2015.
Principal, Owain Johns, explains how this impacted their IT support needs:
What I hadn’t fully comprehended is that we currently have the pupil numbers of a primary school but the technology of a secondary school. We needed significant technical expertise but on an ad-hoc basis. As the school grows over the next three years, we will scale up the level of support as required.
Together we designed a service solution that helped us to realise immediate savings. The College had considered recruiting an in-house network manager, but at present this was not a cost-effective solution, so they opted instead for a technician two days a week, complemented by RM Flex remote support with experts on call when needed.
I had a dawning realisation that many of our issues can be resolved remotely by RM, so we really don’t need someone in the College all the time, and this contributed to how we structured the service now and for the future.
One year later we interviewed Owain again to hear his thoughts on the benefits of the RM Flex service so far:
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