This policy applies to products where RM owns the Intellectual Property (eg Community Connect 4 and RM Local Support Tools) or where we have added significant additional functionality or features to a 3rd party's product (eg RM Tutor). Where RM resells an existing product without significant alteration, customers should refer to the manufacturer for end of life information. A list of terms used in this document is given at the bottom of this page.
Updates provided as part of a maintenance agreement or support contract
When a new software version is released as part of a software maintenance agreement, for example a Service Release for Community Connect 3, RM will provide telephone and online support (to eligible customers) for the previous version for 6 months. After this time customers will be required to upgrade to the new version in order to receive support, for example Community Connect 3 with Service Release 4 will be supported for 6 months after the release of Community Connect 3 Service Release 5.
When further updates / enhancements are released, RM will only test these on the current version ie Software Updates and Service Releases will only be available for the current version.
New purchasable product releases will only be available for the latest version of Community Connect / RM ClassMate. Chargeable Upgrades.
When a new version is released by RM independently of a software maintenance programme ie customers can choose to purchase the upgrade. RM will endeavour to provide a minimum supported period of 2 years. The exception is where the end of life date is dictated by a 3rd party.
Definitions
Version: This is the version of software. For Community Connect, the Service Release number is shown instead. For RM ClassMate, the version of the product is shown.
Product release date: This is the month that the first products were shipped. Where there is a staggered release eg for a Service Release, the date given will be when the last shipments occurred.
Still available to purchase? This indicates whether the software is still available to purchase. If "No" then additional licences may still be available to purchase.
End of non-critical software updates: From the end of this month, RM will cease to release any non-critical updates for the product. The end of all software updates (including critical updates) will normally coincide with the end of telephone support for a product.
End of support: From the end of this month, any customer with an RM support contract will be unable to telephone, email or log a call online for assistance. Information available on the RM Support Online Knowledge Library will continue to be available after this date for a period of twelve months.
Status: This is the current support status of a product. "Fully supported" means that telephone and email support will be available to contract holders. "Online only" means the only available support information will be in the RM Support Online Knowledge Library for a period of twelve months after full support has ended. In this context, online support does not include email support.
End of Life Roadmap May 2013
Software Version
Product / software version release date
Still available to purchase?
End of non-critical updates
End of support
Status
RM Virus Protect 5.1 for CC4
5.1
July 2011
Yes
TBC
TBC
Fully supported
Backup Exec 2012
2012
November 2012
Yes
TBC
TBC
Fully Supported
Backup Exec2010
2010
October 2010
No
TBC
TBC
Fully supported
Community Connect 4.0 (Windows 2003)
n/a
July 2008
Yes
TBC
TBC
Fully supported
RM Network Recycle Bin
n/a
TBC
Yes
TBC
TBC
Fully supported
Internet Access Manager
n/a
July 2008
No
No longer available
TBC
Not supported on Windows 7
RM Tutor 5
5
December 2010
Yes
TBC
TBC
Fully supported
RM Tutor 4
4.1
July 2008
No
No longer available
8 April 2014
Not supported on Windows 7
RM Easylink 2
2
2002
Yes
June 2012
8 April 2014
Fully Supported
Virtual CD 9
9
July 2008
Yes
No longer available
8 April 2014
Not supported on Windows 7
Microsoft Exchange 2000 Enterprise Edition for CC3
SP3
June 2007
Yes
No longer available
11 Jan 2011
Fully supported
Microsoft Exchange 2003 Enterprise Edition for CC3
