Login:Please Login
Corporate
Search for in
RM Education recommends Windows 8.

RM Networks Product Support Lifecycle Policy

This policy applies to products where RM owns the Intellectual Property (eg Community Connect 4 and RM Local Support Tools) or where we have added significant additional functionality or features to a 3rd party's product (eg RM Tutor).  Where RM resells an existing product without significant alteration, customers should refer to the manufacturer for end of life information.  A list of terms used in this document is given at the bottom of this page.

Updates provided as part of a maintenance agreement or support contract

When a new software version is released as part of a software maintenance agreement, for example a Service Release for Community Connect 3, RM will provide telephone and online support (to eligible customers) for the previous version for 6 months. After this time customers will be required to upgrade to the new version in order to receive support, for example Community Connect 3 with Service Release 4 will be supported for 6 months after the release of Community Connect 3 Service Release 5.  

  • When further updates / enhancements are released, RM will only test these on the current version ie Software Updates and Service Releases will only be available for the current version.  
  • New purchasable product releases will only be available for the latest version of Community Connect / RM ClassMate.
    Chargeable Upgrades.
  • When a new version is released by RM independently of a software maintenance programme ie customers can choose to purchase the upgrade.  RM will endeavour to provide a minimum supported period of 2 years.  The exception is where the end of life date is dictated by a 3rd party.

Definitions

  • Version: This is the version of software.  For Community Connect, the Service Release number is shown instead. For RM ClassMate, the version of the product is shown.
  • Product release date: This is the month that the first products were shipped.  Where there is a staggered release eg for a Service Release, the date given will be when the last shipments occurred.
  • Still available to purchase? This indicates whether the software is still available to purchase. If "No" then additional licences may still be available to purchase.
  • End of non-critical software updates: From the end of this month, RM will cease to release any non-critical updates for the product.  The end of all software updates (including critical updates) will normally coincide with the end of telephone support for a product.
  • End of support: From the end of this month, any customer with an RM support contract will be unable to telephone, email or log a call online for assistance.  Information available on the RM Support Online Knowledge Library will continue to be available after this date for a period of twelve months.
  • Status: This is the current support status of a product. "Fully supported" means that telephone and email support will be available to contract holders. "Online only" means the only available support information will be in the RM Support Online Knowledge Library for a period of twelve months after full support has ended. In this context, online support does not include email support.

End of Life Roadmap November 2013

Software Version

Product / software version release date

Still available to purchase?

End of non-critical updates

End of support

Status

RM Virus Protect 6 for CC4

6

March 2013

Yes

TBC

TBC

Fully supported

RM Virus Protect 5 for CC3

5

July 2011

No

March 2013

April 2014

Fully supported

Backup Exec 2012

2012

November 2012

Yes

TBC

TBC

Fully Supported

Backup Exec 2010

 2010

October 2010

No

TBC

TBC

Fully supported

Community Connect 4.0 (Windows 2003)

n/a

July 2008

Yes

TBC

TBC

Fully supported

RM Network Recycle Bin

n/a

TBC

Yes

TBC

TBC

Fully supported

Internet Access Manager

n/a

July 2008

No

No longer available

TBC

Not supported on Windows 7

RM Tutor 5

5

December 2010

Yes   

TBC

TBC

Fully supported

RM Tutor 4

4.1

July 2008

    No   

No longer available

8 April 2014

Not supported on Windows 7

RM Easylink 2

2

2002

Yes

June 2012

8 April 2014

Fully Supported

Virtual CD 9

9

July 2008

Yes

No longer available

8 April 2014

Not supported on Windows 7

Microsoft Exchange 2000 Enterprise Edition for CC3

SP3

June 2007

Yes

No longer available

11 Jan 2011

Fully supported

Microsoft Exchange 2003 Enterprise Edition for CC3

SP2

June 2007

Yes

14 April 2009

8 April 2014

Fully supported

Microsoft Exchange 2007 Standard Edition

SP1

Nov 2007

Yes

10 April 2012

11 April 2017

Fully supported

RM Virus Protect 4

4

June 2007

No

4 July 2012

4 July 2012

 

No Longer supported

 

Microsoft Office 2010 for CC3/CC4

1.0

December 2010

Yes

TBC

TBC

Fully supported

Microsoft Office 2007 for CC3/CC4

SP1

June 2008

No

10 April 2012

11 April 2017

Fully supported

RM Client Connect

(thin client and Vista SP1)

1.0

March 2007

Yes

TBC

please see statement on Vista SP1 below

TBC

Fully supported thin client.

Please see statement on Vista SP1 below

RM Virus Protect for Exchange

7.0

2013

No

TBC

TBC

Fully supported

RM Auditor Additions - Logon Monitor

1.2

December 2006

Yes

TBC

TBC

Fully supported

Symantec Backup Exec 11d

11d

November 2006

Yes

18 August 2010

6 November 2013

Fully supported

RM Auditor Additions - Web Monitor

1.2

July 2006

Yes

No longer available

8 April 2014

Not supported on CC4

RM Password Plus

1.19

July 2006

Yes

TBC

TBC

Not supported on CC4.3

Virtual CD 7 on CC3

7

July 2006

No

August 2008

8 April 2014

Not supported on CC4

RM Tutor 3

3

April 2006

Yes

10 April 2012

8 April 2014

Not supported on CC4

Community Connect 3.2 (Windows 2003)

SR6

March 2006

Yes

13 July 2010

8 April 2014

Fully supported

Windows XP on CC3/4

SP2

November 2004

Yes

14 April 2009

8 April 2014

Fully supported

Windows Vista SP1 on CC4

SP1

July 2008

Yes

12 July 2011

12 July 2011

Fully supported

Windows 7 Gold on CC4

Gold

May 2010

Yes

MS Mainstream Support End 12/01/2015

RM - TBC

MS Extended Support End 14/01/2020

RM - TBC

Fully supported

Client Connect Windows Vista on CC3

Gold

July 2008

Yes

13 April 2010

12 July 2011

Fully supported

RM Auditor

1.2

August 2005

Yes

TBC

TBC

Fully supported

Microsoft Virtual PC 2004 for CC3

1

July 2005

Yes

No longer available

8 April 2014

Fully supported

RM Local Support Tools

1.36

August 2004

Yes

TBC

TBC

Fully supported

Microsoft Office 2003 for CC3

SP3

November 2007

Yes

14 April 2009

8 April 2014

Fully supported

Microsoft Office XP for CC3

SP3

April 2002

Yes

No longer available

12 July 2011

Fully supported

Microsoft Office 2000 for CC3

SP3

April 2002

No

No longer available

No longer available

No longer supported

RM ClassMate 5 (for XP)

5.3

2002

Yes

14th April 2009

8th April 2014

Fully supported

Ranger 7.4.1

7.4.1

January 2012

No

No longer available

TBC

Fully supported

Ranger 7.4.3

7.4.3

August 2012

Yes

TBC

TBC

Fully supported

Ranger Print Manager

4.8

January 2011

Yes

TBC

TBC

Fully supported

Ranger Portico

1

August 2012

Yes

30th September 2013

July 2015

Fully supported

RM Portico 1  March 2012  Yes   30th September 2013 July 2015  Fully supported 
RM Portico 1.6 September 2013 Yes TBC TBC Fully supported

 

End of Life Roadmap for Online Only Products

 

Software Version

Product Release Date

Still available to purchase?

End of non-critical updates

End of support

Status

RM Tutor 2

1.2

November 2001

No

No longer available

No longer available

No longer available

Community Connect 3.1 (Windows 2000)

SR5

November 2005

No

No longer available

No longer available

Online only

Community Connect 3.2 (Windows 2003)

SR5

November 2005

No

No longer available

No longer available

Online only

Community Connect 3.1 (Windows 2000)

SR4

December 2004

No

No longer available

No longer available

Online only

Community Connect 3.2 (Windows 2003)

SR4

December 2004

No

No longer available

No longer available

Online only

Virtual CD 4

4

April 2001

No

No longer available

No longer available

No longer available

Ranger Outpost

All

2008

No

No longer available

No longer available

Online only