Introduction
In association with optical drive manufacturers RM continues to research into the safety of different CD ROM drives and CD ROM media. We will publish any updates re specific advice about the RM computers and CDROM media in use in your establishment on this website. Please bookmark this page.

What ongoing research are you doing?
Our further research has confirmed that the risk of CD ROM fragments being expelled from the computer is small, and to date our research shows that all RM computers are safe if uncracked CD ROMs are used. We concentrated on providing protection for users should a cracked CD ROM be mistakenly used in the drive.

RM has now filed two patent applications relating to safety protective technology in optical storage devices.

We worked with the CD ROM drive manufacturer to make available a protective metal shield that users can readily fit into the drive.   This is designed to prevent pieces of disk escaping from the front of the drive in the rare event of a CD ROM shattering.  For affected drives where a shield is unsuitable, we developed firmware to restrict the operating speed of the drive so that the risk of disc shatter with ejection of fragments is not measurable.

What sort of Quality Assurance process have you got?
RM believes that it has an industry leading Quality Assurance process. That is why we were able to identify this problem quickly, and act appropriately. It is also why we have been able to identify every single computer manufactured by RM that could be affected.  However this is not a quality issue it is an industry wide product specification and performance issue. Every component that ends up in an RM machine goes through a rigorous process. We have altered this process for the future to take into account this very rare occurrence.