You have sent me 25 shields and I have 27 affected machines. Can I have some more?
You should use Support Online to inform RM of this. RM will then co-ordinate investigating the shortage and getting additional shields delivered to you asap.

I have broken one of the shields, can I get a replacement?
There are a limited number of replacement shields available in the unlikely event that you damage a shield on fitment. You should use Support Online to inform us of this.

I have extra shields - will I send them back to you?
It is possible that you may have one or two shields remaining as they have been shipped to you in multiples of 5. There is no need to return these to RM. You may dispose of them though it is advisable to keep them as spares.

Isn’t putting metal inside or near a computer dangerous?
RM has conducted extensive validation of the shield from a safety point of view. We do not believe there are any safety issues arising through fitment of the shield or through its use.

Does fitting these shields affect my warranty?
Your warranty is completely unaffected by fitting the shield to your RM machine.

If I change the CDROM drive myself, can I re-use the shield?
No, the shield is designed for a ‘once only’ fit (although the shield has been proved to be effective with and without the adhesive strips). This shield is also designed solely for use with this type of drive.  It is not designed to fit in other manufacturer’s drive.

Will the shield affect the use of the CDROM disks at all?
No - the shield has been designed so as not to interfere with its operation.

Can I use these shields in other, non affected drives?
No - these shields will only fit in this manufacturer’s drives. The amount of shields you have been given should be used to cover the affected drives that have been identified.

If I fit this shield, will my machines then be 100% safe from disk shatter?
No- the shield is designed to reduce the risk of any material from exiting the drives should a shatter occur. It DOES NOT prevent shatter itself. In the unlikely event you do experience a disk shatter event whilst using a cracked CD you should use Support Online and we will arrange for a drive swap.

A disk has just shattered and I have removed all the pieces, can I continue to use this same shield or will I have to change it for a new one?
NO - the shield is not designed for re-use. In the unlikely event that you do experience a shatter event whilst using a cracked CD, you should use Support Online.  We will then arrange for your drive to be swapped out with a new drive that is not affected by this safety issue.

Can you tell me who made these shields? Was it RM?
These shields have been made by the CD ROM drive manufacturer.