Meru Managed Wireless Support

	Telephone support (8am-6pm weekdays, exc. weekends & public holidays)
	24/7 online support logging
	RM Knowledge Library with dedicated Meru articles
	Firmware updates
	Hardware warranty (access points have a lifetime warranty)

	We are the only company in the UK to not simply resell Meru support
	We have experience in designing and supporting educational wireless solutions
	The support contracts include hardware and software support, so you only need to pay the one price.
	You have the ability to come to one place for all your technical support requirements - from networks through to managed wireless
	Our support engineers are Meru trained and Certified and have escalation routes direct to Meru for complex issues
	We can also offer support for existing Meru solutions that haven't been purchased or installed by RM

Call 01235 826000 to speak to Sales Advisor for more information and to get a Meru quote.

Contract types

Support is charged dependent on the controller purchased and if any additional licences are purchased to increase the AP coverage.

Controllers available via RM:

MC1500 (supports up to 30 APs with appropriate licences)

MC3200 (supports up to 200 APs with appropriate licences)

MC4200 (supports up to 500 APs with appropriate licences)

Licences are purchased to increase the AP coverage of the controller and these licences need to be purchased to increase the software support for these APs:

MC000-SD-20AP (can be used with either MC3200 or MC4200 controller)

MC1500-SD-25AP (can be used only with MC1500 controller)

MC000-SD-50AP (can be used with either MC3200 or MC4200 controller)

MC000-SD-100AP (can be used with either MC3200 or MC4200 controller)