Windows®. Life without Walls™. RM recommends Windows 7.
You are here: RM.com Shop Home › RM ValueCare+ for Servers
|
|
RM ValueCare+ for Servers
Enhance your standard warranty with ValueCare+
|
Product Overview
ValueCare+ represents our basic on-site service but specifically designed for Servers. ValueCare+ is designed to be specific to education and offers great value for money
What does ValueCare+ for your Server offer you?
- An RM certified engineer onsite the day after you log your hardware call; RM's field engineering team can provide next day service to every school in the UK Mainland
- A 4pm cut off for next day service; the latest of all our services
- After the hardware fix, the RM Engineer will install the base operating system, ready for you to restore your data. The RM Engineer will also check that your backup solution is working and ready for you to perform your restoration
- A dedicated stock of Server components and parts for RM engineers. In the event we do not have stock of a part, you will be notified immediately, and we will ensure we obtain the parts to get you back up and running as quickly as possible
- 24/7 online call logging or by telephone 8am to 6pm on school days
- Access to RM Support who will help diagnose the hardware fault, through platform trained teams, to ensure our visit is successful first time
- A dedicated control team who actively allocate and monitor hardware calls
- Priority access to Engineers for data restoration; if necessary you can receive full data restoration as a chargeable service
What does ValueCare+ not offer you?
- No data restoration on the server will be performed by the RM Engineer; data restoration from backup will be your responsibility to perform once the engineer has completed the call. The RM Engineer will install a core operating system, and perform diagnostics to check your backup device only.
- Accidental user damage is not included in this service
The engineer can arrive anytime between 9am and 5pm
As ValueCare+ does not include Data Restoration, we are able to offer ValueCare+ customers a service being called "EduCare pay as you go". This is a chargeable service, priced at £450 per half day (you will be quoted in advance), and can be used to have an RM Engineer perform a DR. Please see the T&Cs pdf document for more details on the service.
For full product terms and conditions please click on the link on the "Downloads" tab
| Description |
List Price
ex VAT
|
Online Price
ex VAT
|
|
|
|
Part No.
1CP-543
|
£395.00
|
|
Why can't I order this item?
Why can't I order this item?This part cannot be purchased online. Please call the Sales Advice Line.
|
|
Part No.
1CP-544
|
£773.00
|
|
Why can't I order this item?
Why can't I order this item?This part cannot be purchased online. Please call the Sales Advice Line.
|
|
Part No.
1CP-545
|
£1,133.00
|
|
Why can't I order this item?
Why can't I order this item?This part cannot be purchased online. Please call the Sales Advice Line.
|
|
Part No.
1CP-552
|
£1,545.00
|
|
Why can't I order this item?
Why can't I order this item?This part cannot be purchased online. Please call the Sales Advice Line.
|
| Renewal |
|
Part No.
1CN-997
|
£460.00
|
|
Why can't I order this item?
Why can't I order this item?This part cannot be purchased online. Please call the Sales Advice Line.
|
Please Note:
Please note
RM Servers come with a minimum of one year warranty included in the purchase price as standard (refer to specific Server related product pages for details). However, this one year can now be chosen from our new three tiers of service levels. Unlike before, your Server will come with a standard one year warranty from ValueCare or ValueCare+, depending on what you choose. The extended warranty replaces this and runs from the installation date for the duration shown. All parts, labour and carriage (where appropriate) are included in these prices. Accidental damage is not covered on a ValueCare+ one year warranty.
Additional Information
Processes for RM's Extended Warranty Options
Onsite Service
- The fault can be logged by telephone or on www.rm.com/support.
- Correct replacement parts are shipped overnight to the engineer.
- Engineer attends site to fix the server.
- For failed hard drives, it is your responsibility to restore the server's user data
You can purchase onsite engineer time to recover user data. This is known as Data Restoration. The cost is £450 per half day. The time onsite will depend on the hard drive failure type and will be quoted before we attend but will pay for only the time needed to perform the restore and network checks.
RM requires that the engineer is provided with a safe, clear and quiet area in which to work. A person with knowledge of the fault and relevant passwords must also be available during the course of repair.
For full product terms and conditions please click on the link on the "Downloads" tab
Technical Information
RM has a policy to exhaust every avenue when trying to source parts to repair a customer's hardware when under warranty. However, given the ever changing nature of technology, especially Server technology, it can actually become impossible to source parts for certain platforms when they reach the age of 5 year or above. In virtually all calls for servers over the age of 5 years, we can source parts despite them becoming very expensive. There are rare occasions when we will not be able to provide a replacement part for a repair. In these cases, we will offer customer's their money back for the entire year.
Three Tier Warranty Products Terms and Conditions
Server ValueCare+ Warranty Card
- All prices shown are subject to VAT & delivery unless stated.
- RM reserves the right to change specifications and prices.