RM EduCare for Servers

EduCare is our most comprehensive next day onsite cover for your Server. We want your server to be up as long as you want it to be up, but in the event that something happens, it's best to know you are fully covered. With EduCare, we get the server back performing the way it was and helping your network run properly.

So what's special in EduCare?

• A 4pm cut off for next day service; the latest cut off time of all our services
• Pre-notification of a 2 hour time slot during which the engineer will arrive, thus reducing the time you have to wait
• Full restoration of data; the RM engineer will restore your server to the way it was in the event of a hard drive failure. This is the main addition over the ValueCare+ service. It is important that you maintain a good working backup, and that backup media is kept in a safe and suitable place.
• Limited cover against user damage. This covers keyboards, mice, case-fascia and CDROM/DVD drives.

The features you would expect from EduCare

• An RM Accredited Engineer onsite the day after you log your hardware call
• A dedicated stock of components and parts for RM engineers. In the event we do not have stock of a part, you will be notified immediately, and we will ensure we obtain the parts to get you back up and running as quickly as possible
• 24/7 online call logging or by telephone 8am to 6pm on school days
• Access to RM Support who will help diagnose the hardware fault, through platform trained teams, to ensure our visit is successful first time
• A dedicated control team who actively allocate and monitor hardware calls

Please review the full terms and conditions on the "Downloads" tab

We can also now offer you a Server MOT. This is a new product designed to offer customers a pro-active, thorough check of their server to help maximise network uptime. For more information, please click here.

RM has a policy to exhaust every avenue when trying to source parts to repair a customer's hardware when under warranty. However, given the ever changing nature of technology, especially Server technology, it can actually become impossible to source parts for certain platforms when they reach the age of 5 year or above. In virtually all calls for servers over the age of 5 years, we can source parts despite them becoming very expensive. There are rare occasions when we will not be able to provide a replacement part for a repair. In these cases, we will offer customer's their money back for the entire year.