Apple from RM Education

What makes us different from other Apple Solution Experts?

• We are your one-stop Apple shop
• We will help you integrate your Apple equipment with a Microsoft Windows® Server and Community Connect network.
• We can integrate your Macs onto any Microsoft®-based network.
• We have extensive experience with networks in a school environment.
• We are education specialists and we know how Apple products are used in schools.
• We have world-class, award-winning support services.
• We can offer you a wide range of Apple training at competitive prices - from technical training through to application workshops for teachers and pupils.

Integration and Deployment

Apple Class Set
We've got services to set up the MacBook Pro and deploy your new iPad or iPod touch Class Set devices. We'll install your free apps and demonstrate how to transfer content to and from the devices. We can set up your accessories such as Time Capsule, to backup the devices, and Apple TV, to allow a teacher to show their iPad activity on a large display to their class.

Apple and Microsoft - together on the same network
Many schools have Macs that they want to use alongside their Microsoft network. To help, we can deliver an integration service so pupils and teachers can use the same username and password to access their saved work and shared folders from any PC or Mac station on the network. We can do this for any Microsoft Active Directory network (including Community Connect™).

Want to know more?
For these and any other Apple implementation requirements - give us a call to see if we can help.

Support

You can benefit from RM Education's award-winning support services across your Apple solution.
We have options for:

	Standalone Macs clients - connected for Internet access and printers
	Network integrated Mac clients using a Mac Server
	iOS devices

Apple Support from RM Education vs AppleCare

AppleCare's software support does not cover any network integration issues. It is a basic support service covering issues such as how to use the OS X operating system and using audio. Most customers utilise AppleCare for their hardware support. RM Education has extensive knowledge of the educational network environment and in particular Windows/Community Connect integration.

Training

With the significant increase of Apple technologies within education, RM Education has teamed up with a number of Apple Authorised Training Providers.

We offer a diverse range, ranging from server- and application-based training and certification, to courses designed to help you manage iOS devices, all of which can be ordered direct with RM Education.
There are also bespoke onsite training options that we can arrange for you.

Support and Server-based Apple Training
Training and certification courses that prepare your IT staff to troubleshoot and Support Mac OS X or to implement a Mac OS X Server-based system.

Application-based Apple Training
Apple's professional applications have become the industry standards for filmmakers, editors, photographers, sound designers, music producers, and multimedia artists. With access to these applications, students at your establishment can master the same amazing tools used daily by professionals in the creative fields. Students and educators alike can also give their careers a boost by earning Apple certification in these applications.

Apple Workshops for Teachers
Apple for Teacher workshops are constructed to enliven lessons, meet instructional standards and show teachers how to guide students towards more productive futures. Whether students are making visual records of science experiments, producing historical documentaries or creating digital stories, with iLife every subject can come to life and there is no limit to what students can create.

RM Knowledge Library - with our award-winning 24/7 library of technical articles, you are able to resolve many issues by yourself.

Support Online - we understand that contacting us by telephone can be tricky, especially if you are teaching. With our Support Online service, you can log into your account and log a support call at any time of day.

Remote diagnostics - with the use of our remote tools, our engineers can assist in finding out the cause of your issue and can then advise on the next steps to help solve it.

Telephone support (fair usage applies) - our support teams are available on the phone to help you from the hours of 8am-6pm*

Core service management - a Service Manager gives you a single point of contact and is your direct contact for issues you have with RM Support Services

Technical Seminar place - a place at our award-winning Technical Seminars with features on innovative technologies and real technical issues

* excluding public holidays and weekends

Our standard support contracts offer you support on the following types of issues:

• OD/AD Integration
• Backup Issues
• Network Connectivity
• Printing
• OS Upgrades & Updates
• Login Problems
• File Permissions
• Standalone Client Configuration
• Troubleshoot/Configure Workgroup manager
• Troubleshoot/Configure Deploy Studio
• Server Support (XServe, Mini Server, ADmitMac)