Visit our library of articles to find answers to your questions and to help you fix issues.
If you've searched the knowledge library and still have an unresolved issue, click here to log a call.
Having Caps Lock on may cause you to enter your password incorrectly.
Our Support Web pages (portals) contain useful and important information such as the latest software updates and articles released. Click on the links below to visit the portal of your choice.
Check out the links on the right-hand side for even more portals...
Latest service update information about the RM EasyMail Plus platform.
Contains a table showing what CC4.2 software will or will not work on CC4.3. (Community® Connect® 4 networks with servers running the Microsoft® Windows® 2008 Server operating system.)
While printing PowerPoint slides using a Brother HL 6050DN printer, no image or only part of the image gets printed.
Describes the checks and procedure to carry out when quarantined emails are not received by the intended recipients on an Exchange 2007 server using Symantec Mail Security for Exchange.
Email distribution groups in Exchange Server 2007 or 2010 do not accept emails sent from external sources, if they are configured with an external email address.
Keep abreast of news, hotfixes and changes to RM's products and services, free and direct to your Inbox.
"Website logging of support calls is easy and provides an effective communication vehicle. Follow up phone support is generally very good. The escalation procedure works well and having one point of contact on these occasions has been key. Good support and advice from visiting hardware engineers. Overall, the network team at Prince Henry's is very positive about the customer care and support we receive from RM." - Mrs C Dziczkaniece, IT Technician, Prince Henry's High School, Worcestershire
