We know that in a school environment, every second counts – especially when it comes to admin and safeguarding. That’s why we’re pleased to announce that RM Voice, our VoIP platform, now fully integrates with popular MIS systems Arbor and Bromcom, and leading safeguarding software CPOMS.
Know who’s calling: For Arbor and Bromcom users, learner profiles with parent context from your MIS pop up before you even pick up, for smarter calling.
Seamless safeguarding: Log and track communication more efficiently with direct CPOMS synching.
Reduced admin: No more jumping between screens; your vital data and your phone system finally speak the same language.
RM Voice can now display key MIS information automatically, helping your staff identify callers instantly and move seamlessly between systems.
Screen pop up enhancements include:
Automatic display of MIS contact details before, during, or after a call
Screen pop ups from live calls, call history, voicemail, or the MIS contact list
One click access for Bromcom and Arbor users into the individual MIS record by selecting the MIS logo
Direct navigation between linked child and parent contacts
This means fewer manual searches, faster conversations, and improved record accuracy.
Where contacts are flagged in your MIS, the phone system will now provide clear visual alerts to support safer call handling.
Features include:
Notifications for incoming, outgoing and connected calls
Yellow highlights and caution icons for flagged contacts
Visibility of alerts before calling an MIS contact
This ensures staff are informed before engaging and can follow the appropriate safeguarding procedures.
Staff can now create CPOMS incidents straight from the VoIP interface, removing the need to switch systems or rely on memory after calls.
Capabilities include:
Create incidents from live calls, call history, or voicemails
Support for both incoming and outgoing interactions
Save drafts and return later
Automatic flagged reminders to complete incident records
This supports faster, more accurate safeguarding reporting and reduces admin.
These updates are live and ready to use today!