IT services for secondary schools

RM’s IT services provide the technology a secondary school needs to:

  • teach engaging lessons 
  • meet safeguarding obligations 
  • collaborate to reduce workload 
  • protect themselves from cyber threats 

We only work in the education sector and have done for more than 50 years. Over 6,000 schools trust us to provide IT services giving us a deep understanding of the challenges secondary schools and trusts face.


 

 

Managed IT support that enables teachers to teach and learners to learn

Our managed IT support services get problems fixed quickly. At the same time, we work on continuous improvement to prevent problems reoccurring.

School staff contact our service desk via our ‘Rapid Response’ app. One of our expert engineers will respond within two minutes. We resolve approximately 70% of problems in the first contact, minimising disruption in school.

We organise our Rapid Response engineers into site-specific squads, so they build detailed knowledge of each school’s setup.

All our support services can combine with on-site resources or scheduled engineer visits to handle issues or projects that require on-site intervention.

 

Broadband

Fast, reliable and secure connections

We continually invest in our infrastructure, so it delivers the uptime you need. Instead of worrying about buffering, our connections remove uncertainty from using online learning resources and deliver smooth-running administrative systems.

Our connections include important cyber security protections such as Police CyberAlarm, NCSC PDNS, plus a DfE compliant firewall and DDoS protection.

We work with multiple partners to offer all types of connection, at prices to suit your budget.

Content filtering

Protecting staff and students online

RM SafetyNet is easy-to-use content filtering to protect your students from harmful online content. 

  • fully KCSIE compliant 
  • easy to manage filtering levels for groups or individual users 
  • cloud-based for automatic updates 
  • real-time alerts to notify of attempted access to undesirable content 
  • on and off-site coverage with SafetyNetGo. 

 

Infrastructure

Dependable connections everywhere, inside and out

Inconsistent wi-fi leading to slow logins and unreliable connections will disrupt learning and limit opportunities to use online resources. Our network design and installation service will bring a secure, reliable connection to the whole school site.

We’ve helped over 240 schools transform their network connectivity using Department for Education funding and many more upgrade in a budget-friendly way.

broadband-image-secondary-schools

 

Cyber security

Protecting data and systems from cyber criminals

Our experience supporting schools of all sizes means that we can evaluate your cyber security position and implement practical steps to protect against cyber attacks: 

  • secure back up for disaster recovery 
  • authentication for access to critical systems and data 
  • system updates and patching 
  • email configuration to reduce vulnerabilities

Hardware

Laptops and other devices designed and priced for education

Our close partnerships with HP, Lenovo and other leading hardware suppliers give RM customers access to the latest classroom-tested devices at great prices.

Ordering is easy from our online store. When buying new devices from RM, schools can save money thanks to manufacturer trade-in schemes offering up to £150 cashback when recycling devices up to ten years old.

 

Password and access management

Simplifying access to applications for staff and pupils

RM Unify gives primary schools an easy way to manage access to applications for teachers, staff and learners with a single username and password. RM Unify prevents delays accessing learning resources and ensures DfE compliant data protection. 

  • used by over 7,500 schools in the UK 
  • 740,000+ users log in to RM Unify every month 
  • users can access over 200 applications directly from their RM Unify launchpad

 

User and computer management

Simplify device and network administration

Managing a school’s IT devices and network often involves complex, time-consuming, and expensive management tools. RM’s CC5 is a single, intuitive tool that handles device and user setup, access to a school’s different systems and reports to show the status of applications, users and devices.

Collaboration and productivity

Improving collaboration and productivity with Google and Microsoft

RM’s team of education consultants helps schools set up Microsoft and Google environments to reduce manual workload, manage lesson planning, track CPD and organise appraisal.

Often schools already using Google Workspace for Education or Microsoft 365 for Education only take advantage of a fraction of the features available. By showing schools the capabilities of their existing systems, we can often prevent them spending money on other applications with the same functionality.