RM and cookies

We use cookies on rm.com and rmplc.com to improve your experience on the site, mainly so that we don't have to ask you for information on every page you visit.

What are cookies?

You're probably already aware that cookies are simply small text files stored on your computer when you visit different web pages and can be read using the Notepad program on your PC. Typically cookies contain two pieces of information a site name and unique ID.

rm.com uses cookies to help keep track of what you have in your basket, and to remember you when you return to our site.

As most web browsers have cookies already enabled, should you decide you'd rather this not be the case, it's easy enough to turn them off by going to 'Tools' at the top of your browser. Please note that cookies can't harm your computer or your files.

What's more, we don't store personally identifiable information such as credit card details, but use encrypted information gathered from them to help make your experience on the site better. For example, they help us to identify and resolve errors.

So thanks for taking the time to read this information. We're updating you as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Our cookies policy

In order for our website to work properly your computer needs to accept a number of cookies - without them some fundamental parts of our website, including the Support and My Account login and shopping basket, won't work. Our cookies never store your credit or debit card details, they just hold information relating to your visit to the site, for example, when you add a product to the shopping basket. If you'd still rather restrict cookies you can manage your settings in most browsers - see below for details.

External cookies we use across the rm.com and rmplc.com domains include:

This cookie is used by Google Analytics. Google Analytics collects and aggregates anonymous data on site visitors, it is not used to personally identify them, it's used to understand things like how many people visit the site over a given time period.

The cookies we use on www.rm.com and www.rmplc.com include the following:

Our marketing website uses this to store reference to a user to personalise the products and services we offer during your visit. Currently users aren’t logging in so this contains no personal information.

This is an analytics cookie to identify a sequence of HTTP requests from a single user, helping us understand how the website is used and make improvements to it.

This cookie stores the volume level you last chose when watching one of our videos.

The cookies we use on support.rm.com, account.rm.com and shops.rm.com include the following:

This cookie holds your username during your visit to the site.

This cookie holds your ID number so the site can tell if you work at an educational establishment or if you're a private customer.

This cookie holds information about your access rights - which bits of the site you are allowed to use. Some educational establishments request that not everyone is able to place orders or log support calls, this cookie lets the site know whether or not your establishment wants you to do that.

This cookie identifies your 'session' on the site so when you go to a different page it doesn't confuse you with anyone else who might be on the site at the same time - it's a bit like a Master of Ceremonies.

Whilst RMSessionGUID announces you to each page, the RMSession cookie remembers important things about your session, for example, anything you've changed when configuring your PC.

This cookie remembers the contents of your shopping basket if you're not logged in so that when you come back to the site you don't have to search for everything again.

This cookie is used by a similar data collection tool to Google Analytics, called Webabacus.

This cookie populates a checkbox, allowing visitors to un-tick the checkbox which the site then remembers.

This cookie stores a reference to the rm.com Customer Satisfaction Survey so that it doesn't display the survey every time you visit the site.

This cookie stores a unique identifier which allows us to personalise the recommendations displayed on our pages.

How to manage cookies

To check cookies are enabled on a PC...

Microsoft Internet Explorer 6.0, 7.0, 8.0
  1. On the menu bar at the top of your browser, click 'Tools', select 'Internet Options', then click on the privacy tab
  2. Set the privacy level to 'Medium or Below', this will enable cookies in your browser
  3. To turn cookies off - set privacy level to above medium
Google Chrome:
  1. At the top of your browser window click on 'Tools', then select 'Options'
  2. Select 'Under the Hood' tab, locate the 'Privacy' section, choose the 'Content Settings' button
  3. Then choose 'Allow local data to be set'
Mozilla Firefox:
  1. At the top of your browser window click on 'Tools' and select Options
  2. Choose the Privacy icon
  3. Click on Cookies, then choose 'allow sites to set cookies'
  1. At the top of your browser window click on the cog icon, select 'Preferences'
  2. Click 'Security', check the option for 'Block third-party and advertising cookies
  3. Click 'Save'

Check your cookies are enabled on a Mac...

Microsoft Internet Explorer 5.0 on OSX
  1. At the top of your browser click 'Explorer', then select 'Preferences'
  2. Scroll down to 'Cookies' - this is under receiving files
  3. Select the 'Never Ask' option
Safari on OSX
  1. At the top of your browser window click on Safari then select 'Preferences'
  2. Click 'Security' then 'Accept Cookies'
  3. Select 'Only from site you navigate to'
Mozilla and Netscape on OSX
  1. At the top of your browser click 'Mozilla' or 'Netscape' then select 'Preferences'
  2. Scroll down to 'Privacy & Security' where you should see cookies
  3. Select 'Enable cookies for the originating web site only'
  1. At the top of your browser window click 'Menu' and select 'Settings'
  2. Choose 'Preferences' and select the 'Advanced' tab
  3. Select 'Accept Cookies'
For all other browsers please see the individual browser's documentation or online help files.
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