RM Assessment
Sub-processors List
The tables below list all sub-processors used for the standard provision of:
- Assessment Master (E-Testing Services);
- RM Assessor (E-Marking Services) and scanning services (if applicable);
- Proctoring Services using Talview Inc. (“Talview”);
- Proctoring Services using Procwise Exam B.V (“Procwise”); and
- RM Compare.
Bespoke solutions for all the services above are available, in which case the list of sub-processors may be different. Please contact your Customer Relationship Manager or dataprotection@rm.com for any questions.
In this document Standard Contractual Clauses means the EU Standard Contractual Clauses and either the UK International Data Transfer Addendum (IDTA) to the EU Commission Standard Contractual Clauses for the transfer of Personal Data from the European Union and United Kingdom to processors established in third countries (processor-to-processor transfers) or the UK International Data Transfer Addendum, as may be amended from time to time by Data Protection Legislation.
Assessment Master (E-Testing Services)
| Name | RM Group company (Y/N) | Processing activity undertaken | Location of processing | International transfers and appropriate safeguards | Type of data processed |
|---|---|---|---|---|---|
Amazon AWS |
N |
Provision of hosting services for Assessment Master |
EU hosting |
N/A |
All types of Personal Data relating to E-Testing Services. |
Atlassian (Jira) |
N |
Provision of issue tracking software (internal to the Provider) |
US, EU and Australia |
Standard Contractual Clauses |
Communication data, business and personal contact details (e.g. telephone, email), screenshots and other Personal Data submitted to ServiceNow by users. |
Beyond Trust Corporation |
N |
Provision of support platform used to provide technical support to End Users |
EU, US, UAE, Canada, Australia, Singapore, and UK |
Standard Contractual Clauses (where applicable) |
Names, job role, organisation, date of birth, assessment data, reasonable accommodation and accessibility data which may include special category Personal Data, chat data and data provided through screensharing. |
Coeo Ltd |
N |
Investigation of issues in RM databases and servers. This may request access to the databases where Personal Data is stored |
UK |
N/A |
All types of Personal Data relating to E-Testing Services. |
Citrix Systems UK Ltd (ShareFile) |
N |
Sharing of documents and data with the Customer |
Global |
Standard Contractual Clauses |
Names, contact details, job role, organisation, numerical identifiers and assessment data. |
Devoteam UK Ltd |
N |
Consultancy services relating to ServiceNow |
UK |
N/A |
Devoteam may have access to Personal Data in ServiceNow. |
Mailjet SAS |
N |
Simple Mail Transfer Protocol (SMTP) relay service used to email End Users. |
EU |
N/A |
All types of Personal Data relating to E-Testing Services except for Candidate answers, Examiners marks and comments relating to the Candidate answers. |
Maytech Communications Ltd |
N |
Secure cloud storage and transfer of sensitive electronic files |
EEA and UK |
N/A |
Personal Data in the files shared, which may include Candidate answers, Examiners marks and comments relating to the Candidate answers. |
Microsoft |
N |
Provision of Microsoft Office 365 including Outlook, Teams, etc. |
Global |
Standard Contractual Clauses |
Names, numerical identifiers relating to End Users and communication and business contact data relating to Customer staff. |
RM Education Solutions India Pvt (RM ESI) |
Y |
Providing support services |
India |
Standard Contractual Clauses |
All types of Personal Data relating to E-Testing Services. |
ServiceNow UK Ltd |
N |
Providing IT service management software and functionality |
Personal Data is hosted in the UK but may be processed by this sub-processor from other locations |
Standard Contractual Clauses |
Communication data, business and personal contact details (e.g. name, telephone, email), screenshots and other Personal Data submitted to ServiceNow by users and Personal Data stored in the Beyond Trust Corporation platform. |
SoNET Systems Pty Ltd |
Y |
Provision of Assessment Master and E-Testing Services |
Australia |
Standard Contractual Clauses |
All types of Personal Data relating to E-Testing Services. |
Sumo Logic Inc |
N |
Processing of diagnostic logs and metrics for Assessment Master AWS environments |
EU, US, Australia, Canada, Japan, UK, Singapore, Korea, India and Macedonia |
Standard Contractual Clauses |
Location data and logs relating to End Users of the E-Testing Services. |
Zoom Communications Inc (telephone support Customers only) |
N |
Provision of support platform used to provide technical support to inbound telephony contacts. |
Global |
Standard Contractual Clauses |
Names, numerical identifiers relating to End Users, email, and telephone numbers. Call & media storage (including voice/video capture and screen capture recordings). Messaging data, analytics & logs and disposition records. RM may use AI to analyse talk metrics, for call satisfaction analysis and to follow up on tasks. RM will not use customer data to train Zoom or other third-party AI models. |
RM Assessor (E-Marking Services)
| Name | RM Group company (Y/N) | Processing activity undertaken | Location of processing | International transfers and appropriate safeguards | Type of data processed |
|---|---|---|---|---|---|
Beyond Trust Corporation |
N |
Provision of support platform used to provide technical support to End Users |
EU, US, UAE, Canada, Australia, Singapore, and UK |
Standard Contractual Clauses (where applicable) |
Names, job role, organisation, assessment data, chat data and data provided through screensharing. |
Bytes Software Services Limited |
N |
Reseller and support partner for Microsoft Azure |
UK |
N/A |
All types of Personal Data relating to E-Marking Services. |
Coeo Ltd |
N |
Investigation of issues in RM databases and servers. This may request access to the databases where Personal Data is stored |
UK |
N/A |
All types of Personal Data relating to E-Marking Services. |
Cloud SG UK Ltd (formerly Citrix Systems UK Ltd) |
N |
Citrix ShareFile is used for the sharing of documents and data between RM and Customers |
Personal Data is hosted in the EU but may be processed by this sub-processor from other locations |
Standard Contractual Clauses |
Names, contact details, job role, organisation, numerical identifiers and assessment data. |
Devoteam UK Ltd |
N |
Consultancy services relating to ServiceNow |
UK |
N/A |
Devoteam may have access to Personal Data in ServiceNow. |
Mailjet SAS |
N |
Simple Mail Transfer Protocol (SMTP) relay service used to email End Users |
EU |
N/A |
All types of Personal Data relating to E-Marking Services except for candidate answers, examiners marks and comments relating to the candidate answers. |
Maytech Communications Ltd |
N |
Secure cloud storage and transfer of sensitive electronic files |
EEA and UK |
N/A |
Personal Data in the files shared, which may include Candidate answers, Examiners marks and comments relating to the candidate answers. |
Microsoft |
N |
Provision of Microsoft Azure and related services |
Personal Data is hosted in the EU but may be processed by this sub-processor from other locations |
Standard Contractual Clauses |
All types of Personal Data relating to E-Marking Services. |
Microsoft |
N |
Provision of Microsoft Office 365 including Outlook, Teams, etc. |
Global |
Standard Contractual Clauses |
Names, numerical identifiers relating to End Users, candidates and exam centres and communication and contact data relating to Customer staff, examiners, centres and candidates. |
Restore Digital Ltd |
N |
Scanning services |
UK (and US where US based scanning services are provided) |
N/A |
All types of Personal Data relating to E-Marking Services. |
RM Education Solutions India Pvt (RM ESI) |
Y |
Providing support services |
India |
Standard Contractual Clauses |
All types of Personal Data relating to E-Marking Services. |
ServiceNow UK Ltd |
N |
Provision of IT service management software and functionality |
Personal Data is hosted in the UK but may be processed by this sub-processor from other locations |
Standard Contractual Clauses |
Communication data, business and personal contact details (e.g. telephone, email), screenshots and other Personal Data submitted to ServiceNow by users and relating to Customer examiners, centres and candidates. |
SoNET Systems Pty Ltd |
Y |
Providing support services |
Australia |
Standard Contractual Clauses |
All types of Personal Data relating to E-Marking Services. |
Zoom Communications Inc (telephone support Customers only) |
N |
Provision of support platform used to provide technical support to inbound telephony contacts. |
Global |
Standard Contractual Clauses |
Names, numerical identifiers relating to End Users, email, and telephone numbers. Call & media storage (including voice/video capture and screen capture recordings). Messaging data, analytics & logs and disposition records. RM may use AI to analyse talk metrics, for call satisfaction analysis and to follow up on tasks. RM will not use Customer data to train Zoom or other third-party AI models. |
Proctoring Services using Talview
| Name | RM Group company (Y/N) | Processing activity undertaken | Location of processing | International transfers and appropriate safeguards | Type of data processed |
|---|---|---|---|---|---|
Beyond Trust Corporation |
N |
Provision of support platform used to provide technical support to End Users |
EU, US, UAE, Canada, Australia, Singapore, and UK |
Standard Contractual Clauses (where applicable) |
Names, job role, organisation, date of birth, assessment data and reasonable accommodation and accessibility data which may include special category Personal Data, chat data and data provided through screensharing. |
Maytech Communications Ltd |
N |
Secure cloud storage and transfer of sensitive electronic files |
EEA and UK |
N/A |
Personal Data in the files shared, which may include candidate answers, examiners marks, comments relating to the candidate answers and reasonable accommodation data which may include special category Personal Data. |
Talview Inc |
N |
Provision of Proctoring system and proctors |
India, EU, US and other locations |
Standard Contractual Clauses |
All types of Personal Data relating to Proctoring Services. |
Talview use sub-processors in the provision of Proctoring Services. A list may be provided by written request to the following email address: dataprotection@rm.com.
Proctoring Services using Procwise Exam B.V
| Name | RM Group company (Y/N) | Processing activity undertaken | Location of processing | International transfers and appropriate safeguards | Type of data processed |
|---|---|---|---|---|---|
Procwise Exam B.V |
N |
Remote Invigilation System provider |
The Netherlands |
N/A |
All types of Personal Data relating to Proctoring Services. |
RM Education Solutions India Pvt (RMESI) |
Y |
Provision of support services |
India |
Standard Contractual Clauses |
All types of Personal Data relating to Proctoring Services. |
ServiceNow UK Ltd |
N |
Provision of IT service management software and functionality. |
UK |
N/A |
All types of Personal Data relating to Proctoring Services. |
Procwise use sub-processors in the provision of Proctoring Services. A list may be provided by written request to the following email address: dataprotection@rm.com.
RM Compare
| Name | RM Group company (Y/N) | Processing Activity undertaken | Location of processing | International transfers and appropriate safeguards | Type of data processed |
|---|---|---|---|---|---|
Amazon Web Services (AWS) |
N |
Provision of hosting services |
European Union however Personal Data may also be accessed from other locations as stated in the Data Processing Agreement available here here |
Standard Contractual Clauses where applicable |
All types of Personal Data relating to RM Compare |
Microsoft |
N |
Provision of Microsoft Office 365, used for support services and customer management |
Global |
Standard Contractual Clauses |
All types of Personal Data relating to RM Compare |
Version History
Version |
Status |
Comment |
Date |
1.0 |
Initial version |
First version released. |
10/02/2023 |
1.1 |
Published |
The following updates were made:
|
13/08/2024 |
1.2 |
Published |
The following updates were made:
|
05/08/2025 |
Prior versions of this list can be found on the RM website here (Archive of RM Terms and Conditions).