26 July 2019
ICAP: Future-proofing assessment with RM
By Melanie Thomson, Head of Customer & Proposition Marketing at RM
The accountancy industry is increasingly investing in and adopting new technology, such as artificial intelligence (AI) and robotic process automation (RPA) in order to automate manual tasks, making their existing workforce more efficient and creating new, higher skilled job roles in the process.
At the same time, the accountancy industry has to adapt to the changing composition of the workforce: by 2020, millennials will make up more than half of all workers, rising to 75% by 2025. This generation is different to previous, having experienced rapid technological advancement and well used to a changing landscape. Professional students now expect their chosen member associations to teach them the skills they need to work in an evolving environment.
With the make-up of the workforce changing, ICAP (The Institute of Chartered Accountants of Pakistan) sought to streamline their marking assessment process. In the process, ICAP wanted to improve their in-house operations: increasing efficiencies and bolstering assessment quality.
Due to the nature of the project, and ICAP’s drive to modernise their assessment system, RM Assessor was implemented in record time. Within weeks of procurement, examiners were using RM Assessor to mark the first set of assessments.
While commenting on the project to date, ICAP’s team acknowledges and appreciates the support Customer Relationship Manager Anna Almond and the RM team extended to them, even after business hours, in resolving and patiently responding to their frequent queries.
“Implementing RM Assessor in such a short time frame would not have been possible without the continuous support from the RM team”
commented ICAP’s team.
Tim Hand, Account Director for Growth Markets comments: