Frequently-asked questions

• Pricing for connectivity and RM SafetyNet will now be invoiced separately.
• RM SafetyNet will now be charged on a cost-per-pupil basis. Previously the cost was per school. You may see more than one line on your quote. This is because the number of pupils you have at your school determines the per-pupil price that you pay.
• RM SafetyNet will now integrate user-based filtering (UBF) and SafetyNet Go, which were previously a chargeable extra.
• Both products can continue to be renewed together.

• RM SafetyNet including user-based filtering as standard ensures our customers are Keep Children Safe in Education (KCSIE) compliant. Adding RM SafetyNet Go ensures the safety of your pupils whether they are onsite at school or offsite at home.
• As schools tend to be budgeted per pupil, adopting this model helps you compare competitor offerings more easily
• Separating connectivity and RM SafetyNet allows us to reinvest funds more effectively and offer our customers new functionality and features.

• Operating an unfiltered line leaves your school vulnerable as pupils may be able to access harmful or inappropriate material.
• Please get in touch with us if you are considering options other than RM SafetyNet for your school. We have great partnerships with different filtering solutions and can propose other ways to protect your pupils.

• As a customer you do not need to take any action.
• Customers will now receive an invoice itemising an individual charge for both RM SafetyNet and connectivity

• Historically the cost of RM SafetyNet was integrated into our connectivity charge, so we were unable to recognise the value it provided.
• Separating connectivity and RM SafetyNet enables us to see the revenue each product generates and gain further product insights.
• Charging per pupil puts us in line with the standard pricing model in our competitive marketplace.

• We believe it is important that we tell customers about changes to our products, including pricing updates, as and when they happen.
• Customers will have a better understanding of the reasons why we are altering our pricing model for RM SafetyNet and connectivity.
• Customers will recognise the details on invoices they receive going forward.

We have moved to a tiered pricing model – the amount you pay will depend on the number of pupils in your school. Our prices start from 30p per user.