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One simple, low cost
support contract

Designed with you in mind we remove the need for multiple support
contracts; allowing you to have one single support contract for a very
wide range of technologies within your school.

Access to
50+ accredited experts

Our large team of highly qualified engineers hold over 100 industry recognised accreditations and as premier partners with Microsoft, Google and Apple we have access to the very best knowledge and skills to ensure your problems can be resolved.

Extensive cover
for over 50+
essential technologies

We only work in education and support all major technologies alongside having skills to support all your IT needs.

Dedicated
Account Manager

Your school will have access to your very own dedicated Account Manager who acts as your customer champion and voice within RM; facilitating an excellent customer experience should you have any questions or queries.

Manage your support calls 24 hours a day, 365 days a year via 4 support channels – telephone, web chat, online and self-help

Access 24/7
support

"You can't put a value on the support we have received from RM and how the solutions that we have installed give the students a consistent and reliable experience."

Kris Jobson - Director of ICT

Extensive cover for over
50+ essential technologies
in the one contract.

We only work in education and support all major technologies alongside having skills to support all your IT needs.

See the full list of what’s covered.

Access to
50+ accredited experts

Our large team of highly qualified engineers hold over 100 industry recognised accreditations and as premier partners with Microsoft, Google and Apple we have access to the very best knowledge and skills to ensure your problems can be resolved.

Extensive cover
for over 50+
essential technologies

We only work in education and support all major technologies alongside having skills to support all your IT needs.

Dedicated
Account Manager

Your school will have access to your very own dedicated Account Manager who acts as your customer champion and voice within RM; facilitating an excellent customer experience should you have any questions or queries.

Manage your support calls 24 hours a day, 365 days a year via 4 support channels – telephone, web chat, online and self-help

Access 24/7
support

Our support charter
underpins everything we do.

We take great pride in our exceptional levels of support we offer and guarantee you a transparent and reliable service, allowing you to focus on the things that matter most.

Unlimited
usage

No cap on the number of times you can access our support. We will only stop working on your call when you’re happy to close it. Rest assured, there’s no extra hidden costs when you choose support from RM.

Access 24/7
support

Manage your support calls 24 hours a day, 365 days a year via 4 support channels – telephone, web chat, online and self-help

Super-fast
responsive service

An average response time of just 30 seconds before your team speak directly with a UK-based technical specialist and we are working on your issue.

Extensive cover
for over 50+
essential
technologies

We only work in education and support all major technologies alongside having the skills to support all your IT needs

Access to
50+ accredited
experts

Our large team of highly qualified engineers hold over 100 industry recognised accreditations and as premier partners with Microsoft, Google and Apple we have access to the very best knowledge and skills to ensure your problems can be resolved.

Access to
free CPD

Keep up to date with the latest technology and network management best practice via webinars, termly support newsletters and bi-annual technical seminars.

Dedicated
Account Manager

Your school will have access to your very own dedicated Account Manager who acts as your customer champion and voice within RM; facilitating an excellent customer experience should you have any questions or queries.

Increase
uptime

Regardless of the technology being used in your school, we understand your need to keep lessons on track and ensure a timely resolution to keep disruptions to teaching and learning to a minimum.

Our bolt-ons tailor
your support even further.

We have a number of optional services that enable you to tailor your support to your school’s unique needs and goals.

Proactive
checks.

More +

SIMS
Support

More +

Emergency
days

More +

Vulnerability
scanning

More +

Support from RM means that you are never on your own, no matter what your query.

As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep exceptionally deep experience of solving issues for a broad range of school IT technologies.

Access to
50+ accredited experts

Our large team of highly qualified engineers hold over 100 industry recognised accreditations and as premier partners with Microsoft, Google and Apple we have access to the very best knowledge and skills to ensure your problems can be resolved.

Extensive cover
for over 50+
essential technologies

We only work in education and support all major technologies alongside having skills to support all your IT needs.

Dedicated
Account Manager

Your school will have access to your very own dedicated Account Manager who acts as your customer champion and voice within RM; facilitating an excellent customer experience should you have any questions or queries.

Manage your support calls 24 hours a day, 365 days a year via 4 support channels – telephone, web chat, online and self-help

Access 24/7
support

All for one
simple price.

This is based on the network type, infrastructure, cloud platform and the number of pupils in your school.

Primary: from only £1,295

Secondary: from only £2,495

Request a quote
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