Designed with you in mind we remove the need for multiple supportcontracts; allowing you to have one single support contract for a verywide range of technologies within your school.
Our large team of highly qualified engineers hold over 100 industry recognised accreditations and as premier partners with Microsoft, Google and Apple we have access to the very best knowledge and skills to ensure your problems can be resolved.
We only work in education and support all major technologies alongside having skills to support all your IT needs.
Your school will have access to your very own dedicated Account Manager who acts as your customer champion and voice within RM; facilitating an excellent customer experience should you have any questions or queries.
Manage your support calls 24 hours a day, 365 days a year via 4 support channels – telephone, web chat, online and self-help
Kris Jobson - Director of ICT
We take great pride in our exceptional levels of support we offer and guarantee you a transparent and reliable service, allowing you to focus on the things that matter most.
No cap on the number of times you can access our support. We will only stop working on your call when you’re happy to close it. Rest assured, there’s no extra hidden costs when you choose support from RM.
An average response time of just 30 seconds before your team speak directly with a UK-based technical specialist and we are working on your issue.
We only work in education and support all major technologies alongside having the skills to support all your IT needs
Keep up to date with the latest technology and network management best practice via webinars, termly support newsletters and bi-annual technical seminars.
Regardless of the technology being used in your school, we understand your need to keep lessons on track and ensure a timely resolution to keep disruptions to teaching and learning to a minimum.
We have a number of optional services that enable you to tailor your support to your school’s unique needs and goals.
As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep exceptionally deep experience of solving issues for a broad range of school IT technologies.
This is based on the network type, infrastructure, cloud platform and the number of pupils in your school.