All for one,
one for all.

Designed with you in mind we remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school.

Microsoft
AzureComing soon

Build, deploy and manage your apps and/or infrastructure in the public cloud.

Microsoft
Azure

Microsoft Azure

Coming Soon

Microsoft
Office 365

A cloud based productivity toolset designed to encourage greater collaboration and communication between pupils and teachers.

Microsoft
Office 365

Microsoft Office 365

Fully Supported

Microsoft
SCCM

A configurable toolset to help manage your school network.

Microsoft
SCCM

Microsoft SCCM Version 2008R2

End of RM Support 09/04/19

End of RM Extended Support 09/04/19

Fully Supported

Microsoft SCCM Version 2012R2

End of RM Support 12/07/22

End of RM Extended Support 12/07/22

Fully Supported

Microsoft SCVMM Version 2008R2

End of RM Support 09/04/19

End of RM Extended Support 09/04/19

Fully Supported

Microsoft SCVMM Version 2012R2

End of RM Support 12/07/22

End of RM Extended Support 12/07/22

Fully Supported

Microsoft
Intune for
Education Coming soon

A cloud-based Windows 10 device management tool to set up, control, and manage resources for your school including apps, devices, and settings.

Microsoft
Intune for
Education

Microsoft Intune for Education

Coming Soon

Microsoft
Server OS Updated

The operating system for Microsoft’s servers including the latest version Windows Server 2016.

Microsoft
Server OS

Windows Server 2008R2

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

Windows Server 2012R2

End of RM Support 10/10/23

End of RM Extended Support 10/10/23

Fully Supported

Windows Server 2016

Fully Supported

Microsoft
Exchange

A mail server and calendaring server developed by Microsoft.

Microsoft
Exchange

Microsoft Exchange 2007 Standard Edition Version SP1

End of RM Support 11/04/17

End of RM Extended Support 11/04/17

Non Supported

Microsoft Exchange 2010 Enterprise

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

Microsoft Exchange 2010 Standard

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

Microsoft Exchange 2013 Standard

End of RM Support 11/04/23

End of RM Extended Support 11/04/23

Fully Supported

Microsoft Exchange 2016 Standard

End of RM Support 14/10/25

End of RM Extended Support 14/10/25

Fully Supported

Hyper-V

Creates a virtualised server computing environment to manage virtual machines.

Hyper-V

Hyper-V – 2008 R2

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

Hyper-V – 2012 R2

End of RM Support 10/10/23

End of RM Extended Support 10/10/23

Fully Supported

Community
Connect 4

A complete network management toolset designed specifically for education to support teaching and learning in your school.

Community
Connect 4

CC4.3
(Windows Server 2008R2)

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

CC4.5
Windows Server 2012R2

End of RM Support 10/10/23

End of RM Extended Support 10/10/23

Fully Supported

CC4.3 Matrix

Fully Supported

CC4.5 Matrix

Fully Supported

CC4.3 Multisite

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

CC4.5 Multisite

Fully Supported

CC4 Store
(Windows Server 2008R2)

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

CC4 TEN
(Windows Server 2008R2)

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

CC4 TEN
(Windows Server 2012R2)

End of RM Support 10/10/23

End of RM Extended Support 10/10/23

Fully Supported

Please note:
* Requires a current software maintenance or subscription advantage contract.

CC4 Access

A remote access solution for CC4 networks giving access to your CC4 desktop, applications and all your files irrespective of device or location.

CC4 Access

CC4 Access
(Windows Server 2012R2)

End of RM Support 10/10/23

End of RM Extended Support 10/10/23

Fully Supported

CC4 Access
(Windows Server 2016)

Fully Supported

G Suite for
Education New

A suite of tools that encourages communication and collaboration between both staff and students.

G Suite for
Education

G Suite for Education

Fully Supported

"When I ring in I always get really helpful responsive engineers to remote in and sort out the issue."

Jonathan Fernandes - ICT Technician, Chace Community School

Google

An operating system for use primarily on Chrome devices.

Google

Chrome OS

Fully Supported

RM Unify

Intelligent identity and access management solution.

RM Unify

RM Unify

Fully Supported

RM Cloud
Backup New

Highly flexible, secure and scalable offsite back where you only pay for the data stored.

RM Cloud
Backup

RM Cloud Backup D2D2C

Fully Supported

RM Cloud Backup D2C

Fully Supported

Trend Micro New

Protect your data against ransomware, malware and viruses.

Trend Micro

Trend Micro on-prem

Fully Supported

Trend Micro Cloud

Fully Supported

Cloud App Security

Fully Supported

Fortinet
Wireless

Reliable, consistent wireless coverage for all devices.

Fortinet
Wireless

Fortinet Wireless Versions
FWC-50D*
FWC-200D*
MC1550*
MC3200*
MC4200*

Fully Supported

Please note:
* Requires a current software maintenance or subscription advantage contract.

Veritas
Backup Exec

Backup up your data across virtual, physical and cloud.

Veritas
Backup Exec

Veritas Backup Exec 2010 Version 2010

End of RM Support 05/09/14

End of RM Extended Support 01/02/17

Not supported

Veritas Backup Exec 2012 Version 2012

End of RM Support 02/12/16

End of RM Extended Support 05/05/17

Not supported

Veritas Backup Exec 2014 Version 2014

End of RM Support 06/10/17

End of RM Extended Support 07/11/18

Fully Supported

Veritas Backup Exec 15 Version 2015

End of RM Support 07/11/17

End of RM Extended Support 07/11/19

Fully Supported

Veritas Backup Exec 16 Version 2016

End of RM Support 07/11/17

End of RM Extended Support 07/11/19

Fully Supported

RM Tutor

Classroom management toolset to keep control of the IT in the classroom.

RM Tutor

RM Tutor 6.1 Version 6.1

Fully Supported

RM Tutor 6.1 v2 Version 6.1 v2

Fully Supported

Impero

A network management, online safety, and classroom management software solution.

Impero

Education Pro Version 6.0 (6.0.81)

Fully Supported

Apple iOS

The operating system for use on Apple mobile devices.

Apple iOS

Apple iOS 8

Fully Supported

Apple iOS 9

Fully Supported

Apple iOS 10

Fully Supported

Apple iOS 11

Fully Supported

Microsoft
Client OS

The operating system for Microsoft’s desktop, tablet and laptop computers including the latest version Windows 10.

Microsoft
Client OS

Windows 7 Version SP1

End of RM Support 14/01/20

End of RM Extended Support 14/01/20

Fully Supported

Windows 8.1 Version 8.1

End of RM Support 10/01/23

End of RM Extended Support 10/01/23

Fully Supported

Windows 10 Version 10

Fully Supported

CC4 Anywhere

Teachers and students can work anywhere, using their own devices.

CC4 Anywhere

CC4 Anywhere v2.5
(XenApp 6.5/Windows Server 2008R2)
Version v2.5*

End of RM Support 24/08/16

End of RM Extended Support 30/06/18

Fully Supported

CC4 Anywhere v3
(XenApp v7.6 /Windows Server 2012R2)
Version v3*

End of RM Support 11/01/21

End of RM Extended Support 11/01/21

Fully Supported

Please note:
* Requires a current software maintenance or subscription advantage contract.

"Having a team of experts covering a wide range of technologies just makes you feel confident moving to the Digital Age."

Naj Nasser - IT Manager, Charles Darwin School

VEEAM

A backup tool for virtual machines.

VEEAM

Veeam Backup Version 9

Fully Supported

Veeam Backup Version 9.5

Fully Supported

RM Virus
Protect

Based on Symantec endpoint protection, RM Virus Protect provides comprehensive protection for Community Connect networks.

RM Virus
Protect

RM Virus Protect for Exchange

End of RM Support 31/08/18

Fully Supported

RM Virus Protect 6 (SEP12) Version 6.2

End of RM Support 31/08/18

Fully Supported

RM Virus Protect 6.3 (SEP12) Version 6.3

End of RM Support 31/08/18

Fully Supported

RM Virus Protect 6.5 (SEP12) Version 6.5

End of RM Support 31/08/18

Fully Supported

RM Portico

Access personal and shared directories from any internet browser, on any device, from anywhere inside or outside school.

RM Portico

Ranger Portico Version 4.8

End of RM Support 31/12/16

End of RM Extended Support 31/03/17

Non Supported

RM Portico Version 1.6

End of RM Support Tied 2012R2

Fully Supported

RM Portico Version 1.7

End of RM Support Tied 2012R2

Fully Supported

RM Portico Version 1.8

End of RM Support Tied 2012R2

Fully Supported

RM Portico Version 1.9

Fully Supported

RM Inform

Proactively monitors your network providing reports on performance and usage.

RM Inform

RM Inform

Fully Supported

RM Cloud
Wireless

Wireless as a Service solution that offers high-density, cost-effective wireless.

RM Cloud
Wireless

RM Cloud Wireless

Fully Supported

Ruckus
Wireless

Ruckus Unleashed offer a controller-less wireless solution that can be configured and deployed in minutes.

Ruckus
Wireless

Ruckus Unleashed

Fully Supported

VMware

Allows different virtual machines to run different operating systems and multiple applications on the same physical computer.

VMware

VMware 5.0/5.1 Version 5.0/5.1

End of RM Support 24/08/16

End of RM Extended Support 24/08/18

Fully Supported

VMware 5.5 Version 5.5

End of RM Support 19/09/18

End of RM Extended Support 19/09/20

Fully Supported

VMware 6.0 Version 6.0

End of RM Support 03/12/20

End of RM Extended Support 12/03/22

Fully Supported

VMware 6.5

Coming Soon

Mac OS X

Apple OS X / MacOS is an operating system for use on Apple desktops and laptops.

Mac OS X

Mavericks Version 10.9

End of RM Support 01/10/17

End of RM Extended Support 01/10/17

Fully Supported

Yosemite Version 10.10

Fully Supported

EI Capitan Version 10.11

Fully Supported

MacOS Sierra Version 10.12

Fully Supported

MacOS High Sierra Version 10.13

Fully Supported

Citrix Xen App

Enables remote access to your Microsoft networks.

Citrix Xen App

XenApp 6.5 Version 6.5*

End of RM Support 24/02/16

End of RM Extended Support 30/06/18

Fully Supported

Please note:
* Requires a current software maintenance or subscription advantage contract.

RM Connector

Allow visitors to school to easily gain secure access to the Internet, printers and files.

RM Connector

RM Connector Version 1

End of RM Support 31/12/17

End of RM Extended Support 31/12/17

Fully Supported

"RM Support is always quick to respond, and really helpful."

Gwyneth Huxley - Network Manager, Highfield School

RM Curriculum
Choice Packs

A wide selection of RM and third party software titles in a format ready to be installed quickly and easily onto your CC4 network.

RM Curriculum
Choice Packs

Curriculum Choice Packs
(Installation only)

Fully Supported

RM Event
Master

Provides information about the status of backups, antivirus, disk space and installed applications on Microsoft servers.

RM Event
Master

RM Event Master

Fully Supported

RM Learning
Resources

The Learning Resource contains a Shared Documents area, and a Shared Links area that contains links to web pages.

RM Learning
Resources

Learning Resources Version CC4.3

End of RM Support 13/01/15

End of RM Extended Support 14/01/20

Limited Support

RM Package
Blueprints

A RM tool designed to create Windows Installer Packages for Community Connect networks.

RM Package
Blueprints

Package Blueprints

Fully Supported

RM Auditor

Monitors the activity of users, programs, servers, workstations and printers on your network.

RM Auditor

RM Auditor Version 1.2

End of RM Support 01/01/15

Not Supported

Storage
Area Network

Provides access to consolidated, block level data storage.

Storage
Area Network

DELL SAN

Fully Supported

Dot Hill SAN

Fully Supported

EMC SAN Version EMC CX4, AX4

Fully Supported

HP SAN

Fully Supported

VCD

Create images of your optical media, so you can use them at any time without having the physical medium on hand.

VCD

VCD 10

Limited Support

WSUS

Enables administrators to manage the distribution of updates and hotfixes released for Microsoft products to computers.

WSUS

WSUS Version 6.3
(console version 3)

End of RM Support 10/01/23

End of RM Extended Support 10/01/23

Fully Supported

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