School IT
Support Services
Don’t tackle IT challenges alone. IT support services from RM will fix day-to-day issues and help build your technology strategy for tomorrow.
Our flexible options can provide anything from a full IT managed service to supporting your internal (in-house) team. We work with you to understand your specific needs, building a truly bespoke support package, and offer the option to add additional modules to best meet your needs.
“The IT support we get from RM is absolutely excellent value for money. You receive a professional service that gives peace of mind and the reliability of technology that works”.
Single support contract
We remove the need for multiple support contracts, allowing you to have one single support contract for a wide range of technologies within your school or trust.
As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep experience of solving issues for a broad range of school ICT technologies.
Additional modules
Staff helpline
Our helpline gives you and your staff access to RM engineers who will provide initial fault diagnosis and provide support for all IT issues, queries and advice including third party products and warranties.
Contact our engineers anytime by email, online, or via the call logging application for access to support and advice. Alternatively, you can call and speak to an engineer between 8am and 6pm Monday to Friday.
Onsite engineers
Choose the level of engineer resource required to suit your school or trust, from regular visits on pre-defined days (one day per week, fortnight or month) or a term-time only/full-time engineer.
We can also provide you with access to a range of engineer resources for a variety of activities such as short-term cover, ad hoc work or mobile engineer visits to support your existing IT team.
Proactive checks
Our proactive team start work at 2am to identify and resolve issues and alert the school’s onsite team. Over 150 parameters are checked, including:
- Anti-virus
- Disk space
- Memory and CPU usage
- Server uptime
- Scheduled tasks
- Server print queues
- Security updates
- Backup software
- Workstation logon times
Remote network manager
We will take responsibility for tasks associated with the ongoing management and maintenance of the school or trust’s IT estate, including:
- Network maintenance, documentation and patching
- Data back up and restoration
- Capacity or performance reporting
- Investigation and resolution of site-specific problem tickets
- Technical roadmap recommendations (vendor and hardware lifecycle)
- Change Advisory Board (CAB) participation/decision making as a technical expert
"Moving to a co-sourced model has allowed me to forget about the day-to-day IT issues and focus on strategy, training and future direction".
Strategy and vision
We offer strategy and vision services that will help your leadership team to develop a strategic vision for your school’s IT and put a plan in place for how to deliver this. Strategy and vision services will support your school to achieve a robust and impactful bespoke technology strategy and roadmap. This roadmap will identify and co-ordinate a programme of educational and technical activities to drive your vision for teaching and learning forward.
We will work with you to understand your needs and challenges, produce a technology proposal and suggest an implementation plan.
Our partners
Our school IT services are backed up by a range of educational and technology partnerships -
adding strength and depth to our solutions.
Our accreditations
Working with RM you can be assured that you will receive a high quality service alongside our expertise and knowledge of supporting schools with their technology. Our school IT services are backed up by a range of educational and technology accreditations and partnerships.
