Any computer purchased from RM will have a unique serial number.
It is very important that when you call us that we are given the correct serial number for the machine that has the fault. Failure to do this may delay the call out considerably or may even lead to the call being chargeable.
Serial Number Examples:
There are two numbers that we would need to know. The first is the MODEL number and the second the SERIAL number.
For RM PC's: (For Third Party Equipment see below)
The model number is always 5 or 6 characters
The serial number is always 2 letters and 8 digits
Please Note: MO, TO and WO above are letters NOT numbers (i.e. WO stands for "Work Order")Where can I find the Serial Number?
The file will then be loaded into Notepad where it can be viewed.
Note: If this file has been deleted or the computers hard disk drive has been replaced, an error will occur as this file will not be found.
Example file for RMEQUIP.LOG:
Third Party Equipment
The only exception to this is NON-RM Third party equipment that is covered by a maintenance contract. When raising a call against this type of computer, please provide us with both the serial number (which will normally look completely different to that of an RM computer) together with as much additional information as possible.
A typical example of the information we require is as follows:
E.g. Pentium, Pentium 2, Pentium 3, Xeon, etc.
E.g.16Mhz - 500Mhz depending on processor
E.g.16MB, 32MB, 64MB, 128MB, 256MB, etc.
E.g 5GB, 10GB, etc.
E.g. x8, x16, x24, x32 speed, etc.
Please read - important disclaimer information.