Complaints are an opportunity for us to understand where we have not met our customers expectations, providing us with a chance to correct and ensure that the same issue does not occur again.
Every member of RM staff has been trained on how to correctly capture a complaint, allowing full details to be captured immediately and progressed without delay.
Our staff are supported in this process by the Customer Care Network (CCN). For more information on the CCN please see the article in this section entitled RM's Customer Care Network
When a complaint is received, there is a process that the CCN endeavour to follow to manage it through to resolution. Click on the link to view RM's Complaint Management Process
How to make a complaint
You can register a complaint with RM in a variety of ways. All complaints are treated in the same way, regardless of how the complaint is made. Below are some of the ways in which a complaint can be made:
1. Verbally Any member of RM staff is empowered to receive a complaint and you can do this either during face to face contact or over the telephone. If you would like to call us to register your complaint our main office contact number is: 08450 700300.
2. In Writing If you would prefer to make a complaint in writing, you can do so by the following methods:
By clicking on the Contact Us link on the bottom, left hand side of the front page of rm.com and choosing 'Complaints' as the nature of your message.
By email to any member of RM staff
By fax - the main fax number is 08450 700400
By updating an open support call with details of your complaint
By letter addressed to any member of RM staff. The company address is:
RM Education Ltd 183 Milton Park Abingdon Oxfordshire OX14 4SE