The ‘average’ school employs four people to do these tasks:
Someone to do the basics
  • Hardware maintenance and repair
  • AV devices, Printer and peripheral management
  • Software installation
  • Anti-virus checks & updates
  • User maintenance
  • Backups
Someone to manage the infrastructure
  • Sole gatekeeper of all your network configuration
  • Infrastructure management
  • Server updates and patching
  • Network documentation and disaster recovery planning
  • Lengthy issue investigation on technically complex issues
Someone to prioritise and progress issues
  • Call logging and administration (helpdesk coordinator)
  • Call progression and staff updates
  • Desk-side user assistance and advice and guidance
Someone to carry out specialist tasks, including
  • Expert management of AV and Apple devices
  • ‘Spare’ resource to cover holidays, workload peaks and illness
  • Costing, planning and coordination of large ICT projects
  • ICT policy and process development
  • Third party support and bought-in expertise
  • Management of staff and governance of ICT processes

Based on the average salary scale banding for a network manager, plus senior and junior technicians then the fully loaded costs of supporting your IT (including NI, pension contributions, training, cover & support contracts) comes to nearly £140,000.

Compare this with the same school managed jointly by RM and the school:
Someone to do the face to face tasks
  • Deskside user assistance and advice and guidance
  • Supporting teachers to best use IT to improve outcomes
  • Hardware maintenance and repair
  • AV devices, printer and peripheral maintenance
RM carrying out all the remaining tasks that can be done remotely
  • Joint gatekeeper of your network configuration
  • Regular and proactive network checks
  • Infrastructure management
  • Server updates and patching
  • Network documentation and disaster recovery planning
  • Call logging and administration (helpdesk coordinator)
  • Call progression and staff updates
  • Prompt issue investigation with all major platform providers
  • Printer management
  • Software installation
  • Anti-virus checks & updates
  • User maintenance
  • Backups
  • Expert management of AV and Apple devices
  • ‘Spare’ resource to cover holidays, workload peaks and illness
  • Costing, planning and coordination of large ICT projects
  • ICT policy and process development
  • Management of staff and governance of ICT processes

With this structure you can significantly reduce your costs. You are spending only £40,000 on salaries, and the services provided by RM can be provided from as little as £39,500 depending on your unique requirements and technologies, making the total cost of this service structure a mere £79,500.

Could you use that £60,000 saving to secure more teaching resource instead?

Improved service. Significant cost savings.
That has to be worth investigating, doesn’t it?
Find out more at www.rm.com/itjustworks

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