A one-stop IT service that adapts and grows with your school
With nearly 50 years experience in education, RM is uniquely placed to provide schools & trusts with a tailored, affordable and comprehensive technology solution that will continue to evolve with your needs.
Develop a better, yet affordable, IT strategy
We conduct a full free IT audit to develop a technology strategy to suit your budget, tailored to your school’s needs.
Avoid unpredictable costs
With no up-front spikes in price, we offer a fixed annual cost that includes installation, device refreshes, systems updates, plus ongoing training and support services.
Continually keep pace with technology enhancements
We will continually highlight and help implement valuable incremental changes, so that your pupils and wider school community harness the benefits of staying at the forefront of technology.
Improve staff skills and confidence with technology
Our online and face-to-face training modules help staff understand how best to use technology to save time and enhance working practices and teaching methods.
Enable remote working
Staff and pupils can reliably access the files and systems they need anywhere, anytime, and from their device of choice. From homework to online Parents’ Evenings, staff CPD and PPA time – no one is tied to working from school by outdated tech.
Increase staff efficiency
Cloud technologies enable more opportunities for colleagues to collaborate. For example, teaching staff can more easily share and re-use content, or find another teacher’s plans to cover or re-purpose lessons.
See how school modernisation
can benefit your school
Our school IT services are backed up by a range of educational and technology partnerships -
adding strength and depth to our solutions.
Understanding your needs
Our first step is to have a conversation, either face to face, via video link or over the telephone. The aim of the meeting will be to:
- understand what you want technology to offer the whole school community and specific user groups
- any technical challenges we may need to resolve
- where you feel technology can most help you achieve your strategic plan
At this stage of the journey, we will share our knowledge of where technology and services can support your school or trust, and give you examples of how we have helped other schools and trusts with similar requirements.
Fact finding learning walk
Moving on from our initial meeting, we’ll visit your school to undertake a learning walk.
By taking a guided tour with you, we seek to understand your school’s:
- values and approach to teaching and learning
- systems and working practices
By speaking with a variety of staff we’ll build a picture of your:
- core processes, needs, challenges
- potential skills gaps
- current technology infrastructure and usage
Developing the proposal
Following our discussions with you and your staff, and having reviewed the findings of the learning walk, we will work with our team of RM experts to create a proposal.
The proposal will cover many areas including, change management, training, support services, as well as new technology.
Proposal presentation and Q&A
The next step is presenting our findings and proposal to you and your team. Following these discussions, we will make any necessary changes to suit your requirements and budgetary considerations.
Final proposal and suggested implementation plan
At this point, if you are happy to proceed, we work with you to design a timely, smooth transition to the new service, to suit your school calendar and your teaching and learning needs.
... and continues with an ongoing relationship
when you decide to work with us.
How we support our customers
Your dedicated Service Manager is your main contact on a day-to-day basis.
They are totally focused on customer satisfaction
and aim to ensure you are delighted with the service being delivered.
Gilda is one of our Service Managers.
She has a complete view of all calls and requests made by her customers and is there to ensure these are quickly resolved.
Your Service Manager is supported by a whole team of experts...
Meet more of the team
Peace of mind from a strong partnership with RM
We work as an extension of your existing community.
Our teams work day and night to keep you doing what you do best. Your main contacts are your Service Manager, who will be your first port of call on a day-to-day basis as well as your Account Manager, who you will meet with on a termly basis. However, it is important to know that we have a wider team behind them, who are also supporting you and making sure that your school is able to operate smoothly.
An example structure of the roles that will support your school -
click on a team role to find out more.
Educationalist and Trainer
Design Authority Team
Gilda is a Service Manager - your central point of contact in RM. She focuses on customer satisfaction. Gilda can help you understand what you’re getting for your money through a comprehensive reporting system and makes sure we are delivering your contracted service effectively. Gilda has a complete view of all calls and requests made by you to RM and is there to ensure these are quickly resolved. You will also talk with Gilda about any ideas or plans you have for the future. She works closely with Andrew, your Account Manager.
Ajai is a Support Analyst and is part of the Support team that spans England, Scotland, and India. On a day-to-day basis, when you make a request or call, you will speak to Ajai or one of his colleagues, and if needed he will forward you to an expert to answer your query. Ajai has been working with UK schools for many years and understands the pressures of school life, so he is ideally placed to make the right judgements about a wide variety of issues and can escalate responses on your behalf.
Simon is one of our Technical Experts. Simon specialises in wired and wireless technology. If there is an issue, he will work through it with you to resolution.
Nimisha is one of our Technical Leads in the Proactive team. Nimisha works from our office in India, so she can run through checks and updates hours before the school day starts. Nimisha is an expert in cloud technologies and infrastructure and can spot if something isn’t right. If she can’t immediately fix a problem, she’ll pass the issue to the RM UK Support teams to action first thing in the morning.
Educationalist and Trainer
Sophie is an Educationalist and Trainer. Her role is to help your staff further develop their technical expertise, so they are confident about using new technology and can make the most of what it offers.
Louise, Ben, and Steve are your Design Authority team. Louise is an Educationalist and uses her depth of knowledge of how schools operate to make sure that any new proposed features and services offer the greatest benefits. Ben is a Technical Consultant with an eye on the technology horizon. He reviews all future developments in relation to your strategy, to check they are fit for purpose. Steve is a Commercial Lead and captures any changes to contract terms or costs, sharing them with you as needed.
The Design Authority team meet your Service Manager, Gilda, and your Account Manager, Andrew, monthly, to examine the service RM are providing and discuss any modifications or additions to your technology infrastructure. Collectively they make sure that technical updates are implemented in a controlled manner, with minimal disruption for your users.
Andrew is one of our Account Managers. He will help you scope and design new projects, working with you and your Service Manager, to understand what you want to achieve. He’ll also engage with our technical teams to make sure you get the best solution, and he takes immense pride in recommending the right products and services.
Lionel is a Solution Architect. Lionel checks that your solutions perform effectively together from a technical perspective, so that your investment is always delivering the highest quality service. Lionel spends all day talking to schools, so he is attuned to what you need both now and in the future.
Working within your budget from the largest MAT to the smallest village school.
“I was looking for honesty. RM were very clear what it would cost, and we didn’t feel we would be hit with hidden charges. It felt like a partnership”.
We’re RM. We’ve been helping education improve outcomes through innovative use of technology for nearly 50 years.
We have evolved with you and adapted to your needs. Like you, we have changed over time. One thing that has never changed is that we only serve education.
years helping schools improve educational outcomes through technology.
monitoring and alerting, checking and fixing your IT systems before your school even opens for the day.
dedicated service manager supported by 100s of RM experts.
of customers in schools across the UK.
Working with RM you can be assured that you will receive a high quality service alongside our expertise and knowledge of supporting schools with their technology. Our school IT services are backed up by a range of educational and technology accreditations and partnerships.