Google FAQs

Q: From a technical side, what would happen to a meeting if the host computer malfunctions?

The meeting will stay open and the host can re-join from the link.

Q: Does your software support all platforms? Lots of students have smart phones such as Android and iOS operating systems

If you are using a Tablet or Phone to access Google, you need to download a series of Google Apps as opposed to accessing G Suite via the web browser. You can download these from either the Google Play Store (Android) or the App Store (IOS - iPhone/iPad).

As is always the case, you MUST ensure your mobile device is secure with a password or passcode that is difficult to guess just in case the device is lost or stolen. We would recommend a minimum 6 number passcode or 8 character complex password with symbols, numbers, lowercase and uppercase characters.

Please note, on a shared device, if a user forgets to log out of the various Google Apps on the device, another user on the same device would potentially have access to their email and Drive documents etc.

Below are the main Apps users should download:

  • Google Drive
  • Google Classroom
  • Google Docs
  • Google Slides
  • Google Sheets

Q: Is the change to Enterprise permanent? Or time limited during this crisis?

Time limited to 30th September 2020

Q: How can I easily get online training for my staff?

Use the link below to access self-guided training sessions and certifications:

Q: How can we share resources with our parents?

Google Sites is a great way to set up a communications hub and link in Google tools.

You can also use RM Unify to add in other software - Google Classroom is the go-to school workflow tool.

Google Sites is a great way to set up a communications hub and link in Google tools.

Q: We are not currently using Gmail so are not getting any of the emails generated by Google e.g. notifications if a file has been shared. Can we fix this?

If your Gmail is on the same domain as your normal school email address and you are not getting emails generated from Google it will be because your Gmail and school email addresses are not the same. Simply ask your email administrator to make your Gmail address an alias of your normal school email address. This should route all emails to your normal mailbox.

If G Suite is on a different domain to your normal school email you will either need to use multiple mailboxes, one for G Suite and one for your normal email or perhaps consider setting up a forwarding rule so emails to your G Suite are sent to your normal email address. The following link will help you set up a forwarding rule on G Suite:

Q: What is the best way to move files from our network to Google?

The best way to do a full migration is to use a migration tool. We have a service that can manage that for you.

However if you are just looking to move some work from the server to your shared drives, you can simply drag and drop.

NB. Use this as an opportunity to cut down on unneeded files.

Q: How can staff see the number of children and time spent on remote learning?

Unfortunately this is not something you can view easily through the reporting. However, if you use Google Forms to test comprehension of work you can see the amount of time any user has taken to fill the form out. If a document is being created you can also check version history to see whether there is cutting and pasting happening in the wrong places.

Q: How suitable is this for use in Primary Schools?

G Suite is very suitable and offers a host of tools and benefits for Primary schools.

Google Chat and Meets however requires family agreements for 1:1s and is generally less effective in the lower years.

To find out more about G Suite for your Primary school, get in touch today

Q: Does Google Drive offer versioning

Yes file versioning is available.

Go to file --> version history and you can see updates for the entire history of the document.

Q: How can staff create virtual lessons for primary-level pupils,during isolation, without taking up space on the school website?

We recommend using YouTube, although it does take a little time to setup to ensure it is secure. Setup the admin console so that all videos must be validated. The setup a school channel and lock it down via the settings. This gives the ability to share videos with students without ads, comments and suggested videos.

Q: Which features are included in the standard Google for Education Tenancy and which have been upgraded to Enterprise for the period of the Covid 19 issues?

The only features mentioned in the Google Webinar – you can view the webinar here - that aren't included in the standard version are:

  • The ability to record Meets
  • Setting up a Google Stream via Calendar

Q: If a teacher removes a student in Google Meet (due to being disruptive for example), can the student return if the teacher is still hosting the Meet, if they have not set up a stream?

Yes - if the student has the URL (or nickname) of a Meet they can always join and re-join a meeting even if they are removed by their teacher for being disruptive. The school could consider switching off Google Meet for this student or perhaps suspending their account but that would of course affect this student for all of their lessons.

Q: If a staff member leaves, how can we move data from Drive and Classroom to the new teacher?

If you delete the first teacher’s account, you will be asked which account to translate ownership to, so all shared files can be moved to the new user. You can add the new teacher as a teacher on Classrooms by using Google Apps Manager (GAM).