RM Support Newsletter

Issue 38 December 2020

As we move into Winter and start to wrap up the calendar year, we want to assure you that our engineers and RM staff will be working hard throughout the winter months. Here is a run down of essential updates, key notifications and changes, in addition to some news on our imminent webinars.

RM Seminars move to Autumn Webinars

New for 2020: RM Seminars move to Autumn Webinars

It's not too late to sign up to our live, CPD approved webinar series starting this week - join us for a range of great content and speakers. View the full agenda of sessions and register.

Lockdown 2.0 Lessons to Learn

Many schools are still struggling with their digital strategy, We have put together a collection of resources to enable you to continue remote learning and distance teaching at your school, from Google and Microsoft for Education advice, free courses from Tablet Academy, and home learning activity packs for students from our partners at TTS. View the collection.

EdTech News

Schools found to be one of most contagious sites for Covid-19
Schools found to be one of most contagious sites for Covid-19

Public Health England retraced steps of people tested Covid-19 positive in November. Secondary (12.7%) and Primary Schools (10.1%) turn out the 2nd & 3rd top locations for contracting the virus. Read the full report.

 
New lockdown in N. Ireland

The Northern Ireland executive have announced a new two-week period of tougher Covid-19 lockdown measures from Friday 27th November. Non-essential retail and hospitality will have to close again, but schools will be allowed to stay open.

New lockdown in N. Ireland

News & Product Updates

EOS for Adobe Flash Player
EOS for Adobe Flash Player

TEC7563611 has been written regarding the impending EoL of Adobe Flash Player on December 31, 2020. Microsoft have also released a “removal tool” for this (that will be delivered via WSUS in early 2021).

 
NetLogon vulnerability

Microsoft have published a blog post detailing a small number of known attacks for this vulnerability. Customers were alerted to this in previous support newsletters. Enforcement is due in Feb 2021 – so work is ongoing to identify any likely impact to our customers

NetLogon vulnerability

More News & Product Updates

Recent Articles

With so much change in the last few months, it is crucial to remain updated – use our technical articles on the RM Support page to identify where you have a gap in your network

CC4 Software Updates
  • View the Overview Guide: TEC1255704

  • Archived updates. TEC5733502

  • CC4 updates in development can also be reviewed here.

Recent CC4 Driver Updates
Update
Description
More Information

DWN7503229

Driver Update 142 for Community Connect 4 networks [CC4DRV142]

This driver update provides driver support for HP ProBook 450 G7

DWN7600972

Driver Update 143 for Community Connect 4 networks [CC4DRV143]

This driver update provides driver support for HP ProBook 450 G7

RM Support articles
TEC
Description

NWS7521559

Microsoft Office changes for October 2020 - Office 2010 EOL and connectivity to O365

TEC7563611

End of support for Adobe Flash Player on 31 December 2020

TEC7547330

Windows 10 1809 feature update incorrectly available to CC4 networks

TEC7551845

Error "We Could Not Map Your OneDrive" displayed when trying to log on

TEC7449782

RM Cloud Backup - D2D2C - Cannot connect to SQL Reporting Services

TEC7452811

RM Cloud Backup - D2D2C backups fail with the error "The volume may have been removed or dismounted"

RM Support articles
TEC
Description

TEC7503673

Error "Hmm. Your browser version isn't supported." displayed while using Microsoft Teams via a web browser on a mobile device

TEC7462114

Firewall exceptions required for Office 365 ProPlus

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