RM Support Newsletter

Issue 39 February 2021

This week the PM formalises his plans for reopening schools – and until then remote learning will remain a priority for teachers and students. In the meantime, RM is on hand to provide you with resources and we have extended our support hours to help you and your fellow teachers when they may need our help the most. We would love to hear how you are, if you need anything to support your school, and if you need guidance for particularly difficult situations regarding remote learning, and the cloud. Until we speak, we are all here for you, and wish you the very best for the rest of this term.

RM Remote Learning Resources

A collection of resources to enable you to continue remote learning and distance teaching at your school, from Google and Microsoft for Education advice, free courses from Tablet Academy, and home learning activity packs for students from our partners at TTS.

Extended Service Hours

In light of the current lockdown and the majority of UK primary and secondary schools and trusts returning to remote learning, we have extended our Service Desk hours in order to guarantee that all education professionals can access the technical support and advice they need while working remotely – even outside of school hours. Our core hours are now 7am – 10pm Monday to Friday, excluding public holidays. This will help schools needing urgent access to technical help when they need it, which with remote learning can often be required into the evening. This is part of RM Education’s ongoing dedication to reviewing how best to support customers during this period.

Product Updates

Microsoft TeamsMicrosoft Teams
Guest Access will be automatically switched “On” from the 8th February 2021
Guest Access will be automatically switched “On” from the 8th February 2021

If you have not specifically enabled or disabled (ie. set this to On or Off) Microsoft Teams Guest Access, then from the 8th Feb 2021 Microsoft will default this to "On".

Please refer to the article TEC7674048 for further details and instructions on how to check this setting.

Microsoft Teams meeting recordings Changing from Stream to OneDrive & SharePoint

From the 7th July 2021, Microsoft will switch your tenancy settings so that new Teams meetings will be saved into OneDrive or SharePoint (depending on the type of meeting).

Please refer to the article TEC7684015 for more details.

Microsoft Teams meeting recordings Changing from Stream to OneDrive & SharePoint

Here is a complementary extra from us: A useful guide on how to use Microsoft Teams for teaching staff. Please click the button to download the guide as a PDF document

Microsoft WindowsMicrosoft Windows
Windows 7 and Windows Server 2008/2008R2

These operating systems went EOL (end of life) from Microsoft a year ago (Jan 14th, 2020). RM has been providing reasonable endeavours support up to the end of 2020 on these legacy OS, but now that has ended. Information was published in both NWS6692419 (relating to Windows 7) and NWS6693517 (relating to Server 2008/2008R2).

These devices will no longer get security patches from Microsoft and are a security risk to your network and we recommend that you move to newer operating systems such as Windows 10 and Server 2019 (both are supported on CC4 and we are currently working on the 20H2 release of W10 for CC4 subscription customers.

We can also help you move to the Cloud and take advantage of Cloud management for your Windows 10 devices via Microsoft Intune (also known as Endpoint Manager).

RM Unify

RM Unify can now sync Microsoft Teams to help online learning
RM Unify can now sync Microsoft Teams to help online learning

RM Unify now has the ability to sync Education Class Teams based on your MIS teaching, registration, and year groups for all Premium subscription customers. This will be in addition to the O365 groups and Google Classroom sync that we offer today.

Learn more

Adobe Flash Player is now EOL

Adobe are no longer supporting Flash Player (it went EOL on the 31 December 2020) and will block Flash content from running in Flash Player beginning 12 January 2021.

Adobe strongly recommends all users immediately uninstall Flash Player to help protect their systems.

Read in detail

Adobe Flash Player is now EOL

Other Updates

Recent Articles

With things constantly changing, it is crucial to remain updated – use our technical articles on the RM Support page to identify where you have a gap in your network

CC4 Software Updates
Recent CC4 Driver Updates
Article Ref


Driver Update 144 for Community Connect 4 networks [CC4DRV144]

RM Support Articles
Article Ref


Windows Updates node in RMMC gives an error "An error occurred while fetching the automatic approval settings."


Microsoft Edge for CC4


Error "Input string was not in correct format" displayed when setting search provider in Microsoft Edge for CC4 package


RM recommended settings for the HP ProBook 450 G7 notebook computer


Netlogon error 5827 seen on domain controllers following the August 2020 security updates


RM Cloud Backup - D2D2C - Error message "Cannot create a file when that file already exists (0x800700B7)"


Intune (Endpoint Manager) - Reporting options


Intune (Endpoint Manager) - BitLocker recovery key for 1-to-1 devices


Error displayed when configuring favourites for Microsoft Edge for CC4


How to whitelist Google Chrome extensions on CC4

RM Unify/Cloud/O365/Google articles


Microsoft has defaulted Teams 'Guest access' to 'On' from 8 Feb 2021


Microsoft Teams meeting recordings - moving from Stream to One Drive and SharePoint


Teams desktop app displays the banner message ‘Looks like you're using an old version of Teams'


How to gather logfiles for Microsoft Teams for CC4 Networks


How to add users to existing teams in Microsoft Teams and assign polices for non RM Unify schools


How to add users to existing teams in Microsoft Teams and assign polices for RM Unify schools


RM Unify Audit log error "PRIMARYTSAFAILEDPROCESSING ... Active Directory Services through an Exception"


HowLinking MIS records to RM Unify user accounts


Microsoft Teams - Prevent Attendees from accepting users from the Lobby


Microsoft Teams - How to restore a deleted team


Microsoft Teams desktop app will not launch


Microsoft Teams - New Lobby option: Only invited users join directly


Microsoft Teams - Option to create all meetings online in Outlook for Windows


Using RM Unify provisioned Office 365 Classes to create class teams


RM Unify Group Sync for Microsoft 365 education classes


Linking MIS records to RM Unify user accounts

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