RM Support Newsletter

Issue 40 May 2021

As schools returned from Easter break, we know remote learning will remain a priority for teachers and students.

We would love to hear how you are; in the meantime, we wanted to let you know about our upcoming virtual event, guaranteed to have sessions to pique your interest.

RM EduSummit

RM EduSummit

Three action-packed days of learning sessions, tools and tips to tackle the big needs and challenges facing schools and educators alike - together. Register today.

News from RM

The most authentic assessment is digital
The most authentic assessment is digital

Are you interested in the effect of automation of assessment on pupils and teachers? Want to find out more about Covid-19’s impact on the assessment landscape?.

Watch Peter Collison, Head of Formative Assessment talking to ICT for Education on how technology can improve assessment.

Join us at the Confederation of School Trusts (CST) Conference Virtual event 28th - 30th April: ‘A bridge to the future’

We will be joined by experts and leaders in key policy and professional areas who will discuss issues impacting the future of education. Speakers including Gavin Williamson – Secretary of State for Education, Amanda Spielman – Ofsted Chief Inspector, and Dominic Herrington – National Schools Commissioner. Register online

Product Updates

RM Compare
RM Compare

RM Compare provides a revolutionary, compelling and proven solution to this problem. It uses adaptive comparative judgement (ACJ) to ensure that all members of the school community can quickly get a shared understanding of what good looks like. Create your free trial account online.

CC4 Windows 10 20H2 Build Release

We have now released the Windows 10 20H2 build for CC4 customers. As usual this allows you to do full rebuilds as well as in-place upgrades using WSUS. See DWN7799856 for the Release Note and further information.

Note that Roaming Profiles are no longer supported with this release – you will need to switch to the modern approach of UEV (User Experience Virtualisation).

Microsoft Teams package for CC4

We have also released a new version of the Teams package for CC4 customers. This wraps version of the Teams application.

Eligible customers will find the downloads for both in their MyAccount area on rm.com

Intune & Autopilot

RM has standard services to help you move to both Intune and Autopilot as part of your Cloud solution.

Intune (or Endpoint Manager as it has been renamed) is an MDM (mobile device management) solution offering you Cloud management of your Windows 10 devices. You can deploy applications, device settings, scripts and your devices will update (if they have an Internet connection).

Autopilot works together with Intune to provide a near white-glove approach to enrolling devices into Intune. A CSV file of “hardware IDs” is loaded into Intune to associate the devices with your tenancy and then you assign an Autopilot profile to each and enrol from the OOBE phase.

Devices provided by the DfE are only licenced until September 2021 and RM can help with moving these into your tenancy. Please join us at the RM EduSummit for a session on Intune on 11th May, or speak to your Sales representative.

Recent Articles

With things constantly changing, it is crucial to remain updated – use our technical articles on the RM Support page to identify where you have a gap in your network.

CC4 Software Updates
RM Support articles
Article Ref


Error "AADSTS7000112 Application (Microsoft Teams) is disabled." when signing in to the Teams desktop app


Microsoft Office 365 or M365 'Apps for Enterprise' fails to manually activate with a 404 error "We can't connect you"

RM Unify/Cloud/O365/Google articles


RM Unify User Audit log reports the same user change events repeatedly


"PRIMARYTSAFAILEDPROCESSING... CC4 was unable to update User Properties." error message in RM Unify Audit log


Microsoft 365 user licence assignments with RM Unify


An unexpected Google user account is shown as the author of user changes in the Google Workspace Admin Audit log


RM Unify Group Sync Settings page displays users who are not super admins


RM Unify AD Sync log contains error "The email id of the user does not match the required format"


Chromebook users are continually returned to the Chromebook sign in page after signing in

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