Single Support
Contract
We remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school.
Single Support
Contract
Designed with you in mind we remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school. As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep experience of solving issues for a broad range of school ICT technologies.
Single Support
Contract
We remove the need for multiple support contracts, allowing you to have one single support contract for a very wide range of technologies within your school.
Single Support
Contract
Designed with you in mind we remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school. As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep experience of solving issues for a broad range of school ICT technologies.
Proactive
Checks
Our proactive checks identify and resolve issues and alert the school's onsite team.
Proactive
Checks
Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.
Server proactive checks will deliver checks on the following parameters:
- Anti-virus
- Disk space
- Memory and CPU usage
- Server uptime
- Scheduled tasks
- Server print queues
- Security updates
- Backup software
- Workstation logon times
Support Package 3
Designed with schools that have an IT team stretched past capacity. RM Education will detect and proactively resolve issues, supporting you with physical fixes. We also take responsibility for completing network management tasks through our Remote Network Manager service. Freeing up your onsite team to spend more time with users.
Single Support
Contract
We remove the need for multiple support contracts, allowing you to have one single support contract for a very wide range of technologies within your school.
Single Support
Contract
Designed with you in mind we remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school. As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep experience of solving issues for a broad range of school ICT technologies.
Proactive
Checks
Our proactive checks identify and resolve issues and alert the school's onsite team.
Proactive
Checks
Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.
Server proactive checks will deliver checks on the following parameters:
- Anti-virus
- Disk space
- Memory and CPU usage
- Server uptime
- Scheduled tasks
- Server print queues
- Security updates
- Backup software
- Workstation logon times
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.
Remote Network
Manager
We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate.
Remote Network
Manager
We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate including:
- Establish a disaster recovery plan
- Network maintenance including documentation (warranty, licences) and ensuring up-to-date patches
- Ensure data is backed up and can be restored
- Identify and report on any capacity or performance issues
- Perform vulnerability scans every six months
- Investigate and resolve site-specific problem tickets
- Provide recommendations on the technical roadmap (vendor and hardware lifecycle)
- Participate in Change Advisory Board (CAB) decision making as a technical owner
Staff
Helpline
Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.
Staff
Helpline
Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.
RM Engineers will provide initial fault diagnosis and act as a single point of contact for all ICT issues, queries and advice including third party support and warranties.
Your staff will have unlimited access to support and advice by calling RM weekdays between 8am and 6pm, or anytime by email, online, or via the call logging application. Once an issue is logged, the team assess the issue and then either fix it if possible or pass the call to an appropriately skilled team member who can remotely dial in to resolve the issue.
Proactive
Checks
Our proactive checks identify and resolve issues and alert the school's onsite team.
Proactive
Checks
Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.
Server proactive checks will deliver checks on the following parameters:
- Anti-virus
- Disk space
- Memory and CPU usage
- Server uptime
- Scheduled tasks
- Server print queues
- Security updates
- Backup software
- Workstation logon times
Remote Network
Manager
We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate.
Remote Network
Manager
We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate including:
- Establish a disaster recovery plan
- Network maintenance including documentation (warranty, licences) and ensuring up-to-date patches
- Ensure data is backed up and can be restored
- Identify and report on any capacity or performance issues
- Perform vulnerability scans every six months
- Investigate and resolve site-specific problem tickets
- Provide recommendations on the technical roadmap (vendor and hardware lifecycle)
- Participate in Change Advisory Board (CAB) decision making as a technical owner
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.
Staff
Helpline
Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.
Staff
Helpline
Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.
RM Engineers will provide initial fault diagnosis and act as a single point of contact for all ICT issues, queries and advice including third party support and warranties.
Your staff will have unlimited access to support and advice by calling RM weekdays between 8am and 6pm, or anytime by email, online, or via the call logging application. Once an issue is logged, the team assess the issue and then either fix it if possible or pass the call to an appropriately skilled team member who can remotely dial in to resolve the issue.
Proactive
Checks
Our proactive checks identify and resolve issues and alert the school's onsite team.
Proactive
Checks
Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.
Server proactive checks will deliver checks on the following parameters:
- Anti-virus
- Disk space
- Memory and CPU usage
- Server uptime
- Scheduled tasks
- Server print queues
- Security updates
- Backup software
- Workstation logon times
Remote Network
Manager
We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate.
Remote Network
Manager
We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate including:
- Establish a disaster recovery plan
- Network maintenance including documentation (warranty, licences) and ensuring up-to-date patches
- Ensure data is backed up and can be restored
- Identify and report on any capacity or performance issues
- Perform vulnerability scans every six months
- Investigate and resolve site-specific problem tickets
- Provide recommendations on the technical roadmap (vendor and hardware lifecycle)
- Participate in Change Advisory Board (CAB) decision making as a technical owner
Onsite
Engineer
You have the flexibility to pick the level and amount of engineer resource required to suit your school.
Onsite
Engineer
You have the flexibility to pick the level and amount of engineer resource required to suit your school. This can vary from regular visits on a pre-defined day (one day per week, one day per fortnight, one day per month) or a term-time only/full-time engineer.
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.
Strategy and
Vision
We offer Strategy and Vision services that will help your leadership team to develop a strategic vision for your school's ICT and put a plan in place for how to deliver this.
Startegy and
Vision
We offer Strategy and Vision services that will help your leadership team to develop a strategic vision for your school’s ICT and put a plan in place for how to deliver this. Strategy and Vision services will support your school to achieve a robust and impactful bespoke technology strategy and roadmap. This roadmap will identify and co-ordinate a programme of educational and technical activities to drive your vision for teaching and learning forward.
Engineer Rate
Card
We can provide you with access to a range of engineer resources for a variety of activities such as short-term cover, adhoc work or mobile engineer visits to support your existing ICT team.
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.
Emergency
Days
For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.
Our Accreditations
Working with RM Education you can be assured that you will receive a high-quality service alongside our expertise and knowledge of supporting schools with their ICT. Our school ICT services are backed up by a range of educational and technology accreditations and partnerships.
