Service Support Packages

Working with us to deliver your ICT support can help you achieve significant cost savings whilst also improving ICT delivery within your school(s).

Our flexible options can either fully manage your ICT or support your internal (in-house) team, providing expertise and access to processes to help ensure your network is both robust and secure. We will work with you to understand your specific needs, building a truly flexible support package. To help you achieve this we have re-designed our ICT support service.

As well as pre-defined support packages we also offer you the option to add on optional modules to your ICT support package to best meet the needs of your school.

arrow down

Support Package 1

Ideal for supporting a small to medium sized onsite network team. RM Education will offer advice and guidance on a wide range of technologies all under a single support contract.

Single Support
Contract

We remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school.

Single Support
Contract

Designed with you in mind we remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school. As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep experience of solving issues for a broad range of school ICT technologies.

arrow down

Support Package 2

Delivering a support package for schools that need an extra pair of hands. RM Education will detect and proactively resolve issues, supporting you with physical fixes. Great for freeing up your team for customer facing tasks.

Single Support
Contract

We remove the need for multiple support contracts, allowing you to have one single support contract for a very wide range of technologies within your school.

Single Support
Contract

Designed with you in mind we remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school. As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep experience of solving issues for a broad range of school ICT technologies.

Proactive
Checks

Our proactive checks identify and resolve issues and alert the school's onsite team.

Proactive
Checks

Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.

Server proactive checks will deliver checks on the following parameters:

  • Anti-virus
  • Disk space
  • Memory and CPU usage
  • Server uptime
  • Scheduled tasks
  • Server print queues
  • Security updates
  • Backup software
  • Workstation logon times

arrow down

Support Package 3

Designed with schools that have an IT team stretched past capacity. RM Education will detect and proactively resolve issues, supporting you with physical fixes. We also take responsibility for completing network management tasks through our Remote Network Manager service. Freeing up your onsite team to spend more time with users.

Single Support
Contract

We remove the need for multiple support contracts, allowing you to have one single support contract for a very wide range of technologies within your school.

Single Support
Contract

Designed with you in mind we remove the need for multiple support contracts; allowing you to have one single support contract for a very wide range of technologies within your school. As an extension to your in-house team, we provide peace of mind that should an issue arise, our team of experts are on hand to ensure a timely resolution so that your teaching and learning is never interrupted. Supporting thousands of school networks, our support team has an exceptionally deep experience of solving issues for a broad range of school ICT technologies.

Proactive
Checks

Our proactive checks identify and resolve issues and alert the school's onsite team.

Proactive
Checks

Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.

Server proactive checks will deliver checks on the following parameters:

  • Anti-virus
  • Disk space
  • Memory and CPU usage
  • Server uptime
  • Scheduled tasks
  • Server print queues
  • Security updates
  • Backup software
  • Workstation logon times

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.

Remote Network
Manager

We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate.

Remote Network
Manager

We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate including:

  • Establish a disaster recovery plan
  • Network maintenance including documentation (warranty, licences) and ensuring up-to-date patches
  • Ensure data is backed up and can be restored
  • Identify and report on any capacity or performance issues
  • Perform vulnerability scans every six months
  • Investigate and resolve site-specific problem tickets
  • Provide recommendations on the technical roadmap (vendor and hardware lifecycle)
  • Participate in Change Advisory Board (CAB) decision making as a technical owner

arrow down

Support Package 4

Designed to complement a developing support team. We will take responsibility for your ICT systems managing them alongside your onsite team, we will manage your support tickets and take on management of the service to your users.

Staff
Helpline

Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.

Staff
Helpline

Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.

RM Engineers will provide initial fault diagnosis and act as a single point of contact for all ICT issues, queries and advice including third party support and warranties.

Your staff will have unlimited access to support and advice by calling RM weekdays between 8am and 6pm, or anytime by email, online, or via the call logging application. Once an issue is logged, the team assess the issue and then either fix it if possible or pass the call to an appropriately skilled team member who can remotely dial in to resolve the issue.

Proactive
Checks

Our proactive checks identify and resolve issues and alert the school's onsite team.

Proactive
Checks

Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.

Server proactive checks will deliver checks on the following parameters:

  • Anti-virus
  • Disk space
  • Memory and CPU usage
  • Server uptime
  • Scheduled tasks
  • Server print queues
  • Security updates
  • Backup software
  • Workstation logon times

Remote Network
Manager

We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate.

Remote Network
Manager

We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate including:

  • Establish a disaster recovery plan
  • Network maintenance including documentation (warranty, licences) and ensuring up-to-date patches
  • Ensure data is backed up and can be restored
  • Identify and report on any capacity or performance issues
  • Perform vulnerability scans every six months
  • Investigate and resolve site-specific problem tickets
  • Provide recommendations on the technical roadmap (vendor and hardware lifecycle)
  • Participate in Change Advisory Board (CAB) decision making as a technical owner

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.

arrow down

Support Package 5

This is our fully managed service where we take full responsibility for your ICT systems, designed for schools with no IT team. We will provide onsite resource, we will manage your support tickets and take on management of the engineers and service to your users.

Staff
Helpline

Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.

Staff
Helpline

Our staff helpline provides you with a single point of contact for anyone within your school to log an ICT issue.

RM Engineers will provide initial fault diagnosis and act as a single point of contact for all ICT issues, queries and advice including third party support and warranties.

Your staff will have unlimited access to support and advice by calling RM weekdays between 8am and 6pm, or anytime by email, online, or via the call logging application. Once an issue is logged, the team assess the issue and then either fix it if possible or pass the call to an appropriately skilled team member who can remotely dial in to resolve the issue.

Proactive
Checks

Our proactive checks identify and resolve issues and alert the school's onsite team.

Proactive
Checks

Our proactive checks team start work at 2am, processing over 150 separate checks to identify and resolve issues and alert the school’s onsite team.

Server proactive checks will deliver checks on the following parameters:

  • Anti-virus
  • Disk space
  • Memory and CPU usage
  • Server uptime
  • Scheduled tasks
  • Server print queues
  • Security updates
  • Backup software
  • Workstation logon times

Remote Network
Manager

We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate.

Remote Network
Manager

We will take responsibility for tasks associated with the ongoing proactive management and maintenance of the school’s ICT estate including:

  • Establish a disaster recovery plan
  • Network maintenance including documentation (warranty, licences) and ensuring up-to-date patches
  • Ensure data is backed up and can be restored
  • Identify and report on any capacity or performance issues
  • Perform vulnerability scans every six months
  • Investigate and resolve site-specific problem tickets
  • Provide recommendations on the technical roadmap (vendor and hardware lifecycle)
  • Participate in Change Advisory Board (CAB) decision making as a technical owner

Onsite
Engineer

You have the flexibility to pick the level and amount of engineer resource required to suit your school.

Onsite
Engineer

You have the flexibility to pick the level and amount of engineer resource required to suit your school. This can vary from regular visits on a pre-defined day (one day per week, one day per fortnight, one day per month) or a term-time only/full-time engineer.

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.

arrow down

Optional Modules

Select any of the optional modules as listed below to build a support package tailored to your specific needs.

Strategy and
Vision

We offer Strategy and Vision services that will help your leadership team to develop a strategic vision for your school's ICT and put a plan in place for how to deliver this.

Full details

Startegy and
Vision

We offer Strategy and Vision services that will help your leadership team to develop a strategic vision for your school’s ICT and put a plan in place for how to deliver this. Strategy and Vision services will support your school to achieve a robust and impactful bespoke technology strategy and roadmap. This roadmap will identify and co-ordinate a programme of educational and technical activities to drive your vision for teaching and learning forward.

Engineer Rate
Card

We can provide you with access to a range of engineer resources for a variety of activities such as short-term cover, adhoc work or mobile engineer visits to support your existing ICT team.

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues.

Full details

Emergency
Days

For issues that are outside the skillset of your current school onsite team we offer emergency days to support your ICT team with critical issues. Emergency days can be pre-purchased in blocks of 3, 6, 9 or 12 days. On your request we will deploy a suitably skilled engineer to visit your school and investigate/resolve the issues.

Selected support package
Optional module

Enter your details to receive your personalised support packages.

Thank you choosing our support packages

Print report

How can I find out more?

Book a meeting or callback

Contact us today to arrange a meeting or callback to discuss your ICT challenges.

ICT Health Check Tool

Take advantage of our free, no-obligation ICT health check to explore the current strengths and weaknesses of your ICT provision.

Meet us at an event

Bringing you the best of our experts, new knowledge, product insight and free CPD and networking.

Savings Calculator Tool

Use our calculator to see how we could help you save money on your ICT budget.

Meet us at an event

Bringing you the best of our experts, new knowledge, product insight and free CPD and networking.

Our Accreditations

Working with RM Education you can be assured that you will receive a high-quality service alongside our expertise and knowledge of supporting schools with their ICT.

back to top button