The School Network Support Contract

School network support and expertise trusted by over 2000 schools

The School Network Support Contract gives access to network support as and when you need it. It means that if an IT issue is encountered, your technical team can reach out to 150 RM staff who are likely to have encountered the same challenge many times over, and will provide the solution you need. This is also ideal for schools with fewer IT staff – you will always have a technical contact to reach out to whenever required*.

Trusted by 2000 schools

Access to 150 RM technical staff

Just £1,999 per year

How we help you

For just £1,999 per year, you can access the minds of highly trained and trusted RM technical staff who have many years’ expertise across a broad range of technologies. They are also highly experienced in the education sector meaning they have a deep understanding in both technical and educational systems.

Plus, you will benefit from time and cost savings; removing the need to procure or renew multiple individual support contracts for many of the technologies you use.

What’s included?

The following support services are included in the School Network Support Contract:

Remote diagnosis of faults and issues
Remote dial-in to resolve the issue
Advice on best practice

See a complete list of the supported technologies

In addition to support for the technologies listed, we also offer reasonable endeavours to support software.

Your access to the School Network Support Contract

With a School Network Support Contract you can contact us by:

Telephone
Monday‐Friday 8:00‐18:00 (excluding public holidays)
RM web chat
Monday‐Friday 8:00‐17:00 (excluding public holidays)
Online support
Raise new or update existing calls online 24/7/365